AV Coordinator

Role – AV Coordinator / Client Service Coordinator

Contract – Permanent

Location – Nashville, Tennessee

Salary – Competitive and dependent on experience, plus company benefits

Kinly is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

As we further expand our service to one of our prestige customers, we now have a new opportunity for an AV / Client Service Coordinator to join us to help be responsible for supporting this major financial services client.

Key Responsibilities:

As a Client Service Coordinator, you will be part of a Global team that acts as a first point of contact for the client to ensure their requests and faults are delivered punctually. These cases are managed from start to end with an emphasis on clear and constant communication to provide a world-class customer service.

• Responsible for day-to-day reactive logging of client requests and faults
• Working closely with the Subject Matter Experts team to build working relationships for utilisation of increased technical support
• Responsible for keeping lines of communication active between internal and external contacts
• Ensuring all parties responsible for the progression of a case are actively updating and working towards a resolution
• Ensuring case management for support issues, projects and Managed On Site queries
• Coordinating any repair works of faulty equipment
• Organising engineer attendance globally with the assistance of our global partners
• Liaising with the Field Service Engineering team to dispatch resources locally
• Weekly / monthly / quarterly reporting
• Assisting with the onboarding process of potential suppliers and partners

Skills and experience:

• Proven experience working within the audio visual industry in a support capacity
• Strong attention to details
• Solid administration skills and the ability to prioritise
• Client and customer focused
• Strong communication skills, both written and oral

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application