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Audio Visual Field Service Engineer

London, England, United KingdomSS41 - Service Engineers

Job description

Field Service Engineers provide reactive support calls and Planed preventative visits for corporate, government & retail clients.

Planned Preventative Maintenance Visits (PPMV)

Designed to keep clients Audio Visual, Video Conferencing and Digital Signage systems maintained, our Preventative Maintenance programme ensures that business needs continue to be met as originally designed, with minimised equipment downtime.

  • Full System Checks are carried out are documented.
  • Manufacturer maintenance guidelines are followed, this can include replacing air flow filters and documenting equipment usage hours where possible.
  • Backups of system configuration files and program codes are collected as a precautionary measure.

We help to detect and prevent potential failures before they occur, rectify any known issues, provide feedback on system status and make recommendations for system operation, future usage and reliability.

Reactive Support Calls

On occasions when a client has a fault that can’t be fixed via remote support, a Field Service Engineers (FSE) will be deployed to site to investigate. The aim of this visit is to fix the issue or where necessary provide a temporary solution to enable the room to be used with minimum impact to the client working within the clients Service Level Agreement (SLA). Our FSE’s have direct access to in-house specialist experts who are highly trained in some of the following areas; Control Systems, Digital Sound Processors, Unified Communication, Digital Signage & Networking.

Role, Responsibilities & Skills

  • Reactive support calls to client sites.
  • Planned Preventative Maintenance visits.
  • Completing paperwork for each job attended.
  • Communicate identified faults in a clear and detailed manner to our helpdesk colleagues.
  • Explain faults to the client in a way they can understand, convey the issue and what will be done to fix the problem within the agreed SLA.
  • Representing KINLY’s work ethic and standards.
  • Fault finding of audio visual and video conferencing systems to a high level, under pressure.
  • A good understanding of computer software and hardware systems.
  • Networking knowledge to fault find audio and video conference networks. E.g. Dante audio and Multicast video streams.
  • Understanding both digital/analogue audio and video signals e.g. HDMI, Display Port, DVI Component, and Composite.
  • Control System fault finding and programming of Crestron, AMX and other leading manufacturers.
  • Configuration and fault finding of Digital Sound Processors (DSP) such as Q-Sys, Biamp and Clearone.
  • Support of IPTV systems, Digital Signage & Satellite systems from OneLan, Tripleplay, Exterity and MediaStar.
  • Working with new and emerging technologies including LED display solutions and video wall processors.

Job requirements

About Kinly

At Kinly we believe working together is the most exciting thing in the world. In the modern workplace, we enable people to share, discuss, and truly work together with videoconferencing, AV- and Smart technologies. For us, it doesn’t stop with technology, we will be there, every step of the way to help People work smarter, in different places and spaces.

Our ambition is to be the Thought Leader and Market Leader in our targeted verticals and markets. We are already No. 1 in our European, UK, Dutch and Norwegian regions, and now a Global Top 3 company in our industry. From 20 offices around the world our 1,200 employees serve more than 2500 Clients ranging from innovative startups to Fortune 500 companies and Governments, in over 125 countries.

Kinly believes the key to success lies in the skill and passion of our people; Our values, being Passionate Innovators, Reliable Professionals and “In it Together” are all about how we build a culture to make our Brand Promise come true:

Working together.


Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.