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AV and Break-Fix Technician

  • Henderson, Nevada, United States
$60,000 - $70,000 per yearBAR - Barclays

Job description

Role: AV / VC Break-fix Technician

Contract Type: Permanent

Location: Henderson, Nevada

Salary: $60,000 - $70,000 (depending on experience), plus benefits

Kinly is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

As we continue to provide best-in-class service to one of our top-tier customers, we have created a new role, working as a Break-fix Technician, to provide Audio Visual and Video Conferencing technical support across all of our client’s meeting rooms and event spaces.

In addition, they will identify and resolve technical faults across their wide array of video conferencing and audio-visual equipment, configure devices, assist in office relocations and provide remote support to users at other office locations.

The position involves a high degree of exposure, working sometimes with executive management and managing directors of the Bank to provide the services listed above.

Key Responsibilities:

  • Run AV events, including pre-event testing of audio, wireless microphone battery levels etc.
  • Be the primary contact for event coordination and the main point of contact for supporting their global production events
  • Own the event experiences for the meeting host and attendees and manage all high profile events
  • Respond to notifications of AV technical issues directly and undertake diagnosis of problems
  • Tests room AV functions completely with all sources and capabilities
  • Maintain documentation on Inventory, problem ticket resolutions, Conference Room Information, and QC and PM performance checks
  • Provide video/audio conference set-up and support
  • Undertake site certification of all new and relocated video conference systems
  • Assist with support for video/audio conferencing problems; investigate faults and recommend further actions to rectify
  • Ensure all multi-media/presentation rooms are maintained in good working order
  • Provide presentation/multi-media meeting room support
  • Assist with support for multi-media broadcasting
  • Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
  • Provide proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly

Job requirements

Skills and experience:

  • Knowledge of Cisco videoconferencing systems and Signal flow in video, audio, and control wiring
  • Good knowledge of Microsoft Teams / Microsoft Teams Rooms and Surface Hubs preferred
  • Background in operation and troubleshooting of AV control systems (e.g., Crestron)
  • Strong troubleshooting and diagnostic skills with AV gear and AV components
  • Ability to read as-built drawings and apply the understanding to diagnose reported problems
  • Ability to recognize and describe audio and/or video signal degradation
  • Good communication skills with vendors, co-workers, and managers
  • Ability to improvise workarounds for AV setups to meet the requirements
  • Some installation skills preferred but not required

If you do require details of the vacancy or the application process in an alternative format, please email outlining your requirements.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.