Skip to content

AV Onsite Technician

Washington DC, Maryland, United StatesMOS - Managed Onsite

Job description

The AV Onsite Technician’s responsibilities include, but are not limited to:

EVENTS SUPPORT

  • Running AV events, including pre-event testing of audio, video and presentation facilities
  • Primary contact for event coordination.
  • Liaising with clients for large events to understand their requirements.
  • Attend pre-production meetings required for any scheduled special events.
  • Primary support to operate any global production events.
  • To own the event experiences for the meeting host and attendees.
  • To assist management of high-profile events and become a trusted advisor.
  • To escalate any operational issues to the appropriate level of support and make suggestions for improvements.
  • To produce event reports which highlights the use of space.


VIDEO/AUDIO CONFERENCING

  • Video/audio conference set-up and support. Best efforts should be made to ensure all suites are connected on time and receiving/transmitting good audio/video.
  • Site certification of all new and relocated video conference systems.
  • Carry out video conference software.
  • Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.
  • Supporting virtual events
  • Working knowledge of virtual technologies including but not limited to; WebEx, Zoom and Teams


GENERAL AV MEETING ROOM SUPPORT

  • Ensure all multi-media/presentation rooms are maintained in good working order.
  • AV equipment set-up and support.
  • Presentation/multi-media meeting room support, including duration support.
  • Assist with support for multi-media broadcasting.
  • Quick response to emergency/ad-hoc requests.


FAULTS AND ROOM CHECKS

  • Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
  • Ensure that all faults are reported in the correct way and in a timely manner.
  • Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
  • Assist with first line fault repairs.
  • Carry out all power down/up when required, usually involving out-of-hours overtime commitments.


GENERAL DUTIES

  • Mentor other members of the team, including Locums.
  • Assist with the training of all technical team members.
  • Advise clients on best practice.
  • Provide regular feedback on communication issues and service improvements.
  • Focus on service/operational issues for review.


GLOBAL COORDINATION

  • Maintaining a good working relationship with global AV counterparts.
  • Hold and attend regular meetings with global AV teams to discuss service and operations issues.

Job requirements

IT SUPPORT ROLE

  • Basic Support Level
  • Trouble shooting based on instructions
  • Basic network and Mac/Windows OS level knowledge
  • Laptop Imaging
  • Asset management
  • User admin rights management
  • User access rights management
  • Seek for assistance/guidance if needed


AV ESSENTIAL KNOWLEDGE

  • CTS Roadmap
  • AV Essentials
  • Crestron NVX
  • Cisco Videoconferencing
  • Yamaha mixing Desk

or