AV Events Team Leader

Role: AV Events Team Leader

Contract Type: Permanent

Location: London

Salary Range: £45,000 - £50,000 depending on experience

Role Summary

The AV Events Team Leader has responsibility for managing and co-ordinating the requirements for AV support across a range of live events, with responsibility to the client for ensuring that all events are resourced, planned, and supported appropriately.

The position provides a significant amount of exposure to a wide variety of clients & visitors at all levels.

The event programme covers everything from charity fundraisers and children’s events to live TV & radio broadcasts, formal dinners & business presentations to keynote speeches from board members, government ministers, celebrities and royalty.

Duties and Responsibilities

Events & Broadcasts

• Liaison with Tower management and clients regarding the exact audio-visual requirements for
• events. This will include advice with presentations, audio and video
• Operation of audio-visual equipment as required during events with the aim to provide high quality technical standards.
• Supervise & carry out positioning, installation and operation of equipment within BT Tower event areas.
• Perform all necessary pre-event checks as required for the event, at least 30 mins prior to the start of the allocated event.
• Undertake any reasonable ad-hoc requests from clients regarding audio-visual equipment and event presentation.
• Production Co-ordination of video / audio conferences / Webcasts in support of live events. Best efforts should be made to ensure all sites are connected on time, fully tested and receiving / transmitting good audio / video.
• Cooperate with specialised production and facilities companies in the provision of events and broadcasts.

General AV Meeting Room Support

• Setup and support of AV equipment to BT Tower’s clients.
• Ensure that the audio-visual equipment is tested and in correct working order.
• Assist with IT and network requirements for events as dictated by the customer.
• Ensuring adequate connection of MS Teams Smart hubs & briefing of clients in the correct operation of audio-visual equipment required for their meeting.
• Quick response to emergency / ad-hoc requests.
• The de-rigging and storage of any mobile audio-visual equipment upon completion.
• Assist with support for MS Teams conferencing problems. Investigate faults and recommend further actions to rectify.

Faults & Equipment Checks

• Supervise & Carry out regular preventative checks, ensuring all equipment functions correctly in all areas accordance with the room check procedure.
• To update records of equipment usage (when applicable), to make minor adjustments and repairs to equipment when necessary.
• Raise tickets for faults and liaise with relevant bodies for repairs of malfunctioning equipment.
• Proactive maintenance & reporting to ensure all AV equipment is always functioning correctly.
• Testing and connection of communications and networking to equipment via patching of floor boxes and Comms room terminals in accordance with event requirements and as requested by BT Tower staff.

• Assist with first line fault repairs.
• Communication of any equipment defects to BT Tower Management detailing the symptoms presented and subsequent actions taken to localize any defect.
• Communication of any temporary solution to Tower personnel.
• Providing briefing and assistance to callout engineers

General Duties

• Advise clients and colleagues on best practice.
• To attend any virtual or in-person meetings as and when required by BT Tower teams, event customers or Kinly teams.
• Maintain a good working relationship with BT Tower Event management teams, wider Kinly support and management teams
• Ensure that spare equipment is kept and stored in a tidy and accessible state.
• Communicate any foreseeable problems to Events Managers and hosts at the earliest opportunity.

Management

• Assist with building and maintaining client relationships.
• Manage all onsite technicians to deliver high service levels.
• Co-ordinate additional/ cover technicians and external Production companies/agencies.
• Co-ordinate & book necessary Hire requirements
• Assist client with any AV related projects or installations.
• Incidents and problems reported & dealt with.
• Make sure that asset registers are kept up to date.
• Promote and drive team collaboration and maintain team morale.
• Identify areas for training and assist in identifying training courses.
• Execute annual performance appraisals for the AV onsite team.

Skills Profile

• Ability to co-ordinate and operate Videoconference & Live Streaming platforms (Microsoft teams, Workplace, Zoom, YouTube etc ) and to troubleshoot any potential issues relating to audio feedback, no video etc.
• Proven experience in operating PA, projection, graphics, video and AV matrix switching
• Proven experience with digital mixing desks- Allen & Heath and mixing live sound, & music etc with Dante functionality
• Proven experience with video & broadcast systems – BlackMagic, Roland, CCU Studio, PTZ cameras & camera controls – Hitachi Panasonic, Sony
• Excellent IT knowledge in relation to AV systems & functionality IP Cameras,
• Knowledge & Understanding of Consumer Broadband hardware, routers switches etc
• Knowledge and experience of using basic Stage LED Lighting – understanding of moving lights
• Complete understanding of signal flow in both audio and video installations.
• Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels.
• Excellent organisational and time management skills. The nature of this role involves last minute requests and as such, flexibility is also a key attribute.
• Ability to impart knowledge to those less skilled.
• Excellent communication skills, not only with clients, but with your manager and the MOS Operations Administration Team.
• InfoComm CTS certification would be advantageous
• Manual handling tasks will be required when necessary for moving equipment

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.