AV Technician

Role: L1 AV Technician

Contract Type: Permanent

Location: London

ROLE SUMMARY

The AV Technician’s prime function is to provide AV technical support across all meeting rooms. The position involves a high degree of exposure, working sometimes with executive management and managing directors of the organisation to provide the services listed below.

Qualifications

• AV support technician with more than 2 years support experience
• • Excellent communications skills and process & procedure oriented
• • Experience within a customer-facing role
• • Working knowledge of Cisco AV technologies

Scope of work and daily functions

• Review Schedule for any VIP Conferences.
• Review daily AV schedule and provide both remote and onsite room support
• Provide first line break-fix support for all AV hardware
• Ensure scheduled conferences are connected without any issues.
• Responsible for overall administrative works such as responding to AV support hotline calls and emails
• Review and send reports of automatically generated tickets within TMS and other VC related infrastructure.
• Carry out daily proactive rooms checks
• Review, respond and handle support tickets received into the AV queue (BlackRock’s incident management tool)
• Setup and provide in room support for events
• Working with others within the team, support events, including pre-event testing of audio, wireless microphones, VC connections and displays.
• Work well within the team or individually depending on the task.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application