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Resource Manager

CEDAR KNOLLS, New Jersey, United StatesNL SD02 - Service Delivery

Job description

*Hybrid to Cedar Knolls NJ 3-5 days a week.

Position Summary:  As a Project Manager Coordination Manager at Kinly, you'll drive the efficient allocation of internal and subcontractor resources, ensuring optimal utilization while maintaining the highest standards of quality and service delivery. Your responsibilities will include overseeing subcontractor relationships, managing resource schedules, monitoring project costs, verifying subcontractor billing, and providing crucial insights through resource utilization and capacity planning reporting.


Subcontractor Relationship Management

  • Cultivate and maintain strong relationships with subcontractors, ensuring alignment with Kinly's standards and values.
  • Evaluate subcontractor performance regularly, providing feedback and guidance as necessary.
  • Negotiate and finalize subcontractor agreements and scopes of work.
  • Ensure contractor alignment to Kinly performance standards and general rules of engagement.
  • Negotiate subcontractor rate cards to ensure a competitive market stance.
  • Serve as an escalation point for Project Managers on subcontractor performance issues.

Resource Scheduling

  • Collaborate closely with project managers and department heads to determine resource needs and availability.
  • Develop comprehensive resource schedules, considering both internal team members and subcontractors.
  • Ensure timely allocation of resources to projects, optimizing utilization and efficiency while maintaining a 6-week minimum look-ahead schedule.

Project Cost Reporting

  • Monitor and analyze project costs, providing regular reports to management and stakeholders.
  • Identify cost-saving opportunities and propose strategies to optimize resource utilization.
  • Work with finance teams to ensure accurate tracking and reporting of project expenses.

Resource Utilization and Capacity Planning Reporting

  • Develop and maintain reports on resource utilization, analyzing trends and recommending adjustments for optimal efficiency.
  • Conduct capacity planning reports to forecast resource needs and identify potential constraints or opportunities.
  • Collaborate with relevant stakeholders to optimize resource allocation based on utilization and capacity data.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Job requirements



  • Bachelor’s degree in Business Administration, Management, or related field.
  • Proven experience (5 years) in resource management. A related role within a service delivery firm, particularly in the AV integration industry is a plus.
  • Strong understanding of project management principles and methodologies.
  • Experience in resource utilization reporting and capacity planning.
  • Excellent communication and negotiation skills.
  • Proficiency in using resource management software/tools and advanced knowledge of MS Excel or similar applications.
  • Ability to multitask, prioritize, and adapt in a fast-paced, dynamic work environment.
  • Detail-oriented with a focus on accuracy and quality.

Why Join Us

  • At Kinly, you'll be part of a dynamic team driving innovation and transforming collaboration experiences for our clients. We offer a collaborative work environment, opportunities for professional growth, competitive compensation, and a supportive culture that values your contributions.
  • If you’re passionate about resource management, fostering relationships, and ensuring the successful execution of projects while excelling in resource utilization and capacity planning reporting, we'd love to hear from you!

Language Ability:

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability:

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills: Proficient in using Microsoft Office, Excel, Word, MS Project

Certificates and Licenses:

Supervisory Responsibilities: None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.