New York
Vacancy Type
About The Role

Position Summary:  The primary purpose of the role is to perform Planned Preventative Maintenance Visits (PPMV) and provide service to clients through reactive support calls. PPMV is designed to keep clients’ Audio Visual, Video Conferencing and Digital Signage systems maintained, the preventative maintenance program ensures that business needs continue to be met as originally designed, with minimized equipment downtime. Field Service Engineers help to detect and prevent potential failures before they occur, rectify any known issues, provide feedback on system status and make recommendations for system operation, future usage and reliability. Reactive Support Calls are performed as a form of support for occasions when a client has a fault that can’t be fixed via remote support, a Field Service Engineers (FSE) will be deployed to site to investigate. The aim of this visit is to fix the issue or where necessary provide a temporary solution to enable the room to be used with minimum impact to the client working within the clients’ Service Level Agreement (SLA). Our FSE’s have direct access to in-house specialist experts who are highly trained in some of the following areas; Control Systems, Digital Sound Processors, Unified Communication, Digital Signage & Networking.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Reacts to client support calls
  • Planned Preventative Maintenance visits
  • Completing paperwork for each job attended
  • Communicate identified faults in a clear and detailed manner to our helpdesk colleagues
  • Explain faults to the client in a way they can understand, convey the issue and what will be done to fix the problem within the agreed SLA
  • Full System Checks are carried out and documented.
  • Manufacturer maintenance guidelines are followed, this can include replacing air flow filters and documenting equipment usage hours where possible.
  • Backups of system configuration files and program codes are collected as a precautionary measure.
  • Representing AVMI’s work ethic and standards
  • Fault finding of audio visual and video conferencing systems to a high level, under pressure
  • Control System fault finding and programming of Crestron, AMX and other leading manufacturers
  • Configuration and fault finding of Digital Sound Processors (DSP) such as Q-Sys, Biamp and Clearone
  • Support of IPTV systems, Digital Signage & Satellite systems from OneLan, Tripleplay, Exterity and MediaStar
  • Working with new and emerging technologies including LED display solutions and video wall processors

    Competencies: To perform the job successfully, an individual should demonstrate the following.

  • A logical and methodical approach to problem solving
  • Highly reliable with direct, honest and dedicated work ethic
  • Enthusiastic and self-motivated with the ability to work within a team
  • Flexible outlook with willingness to cover shifts, work overtime, and travel when required
  • A good understanding of computer software and hardware systems
  • Customer Services focused to ensure that clients receive a premium service
  • Networking knowledge to fault find audio and video conference networks. E.g. Dante audio and Multicast video streams
  • Professional
About The Candidate

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • At least two years of experience in a field-based Audio-Visual client service support role
  • Practical experience in a corporate AV/VC environment
  • MTR Room experience, Crestron, Poly, Cisco
  • Cisco/Tandberg certifications
  • Good networking skills
  • Knowledge of Crestron Software (Toolbox), Extron Software (PCS), Tesira BiAmp, Q-Sys software
  • AVIXA CTS certified


Supervisory ResponsibilitiesNone

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to travel locally on a daily basis to various customer sites. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, climbing routinely throughout the day. Requires considerable use of hands and tools. Frequently requires moving or lifting of up to 75 pounds with or without assistance. Able to work in confined spaces. Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

About Kinly:

About Kinly

At Kinly we believe working together is the most exciting thing in the world. In the modern workplace, we enable people to share, discuss, and truly work together with videoconferencing, AV- and Smart technologies. For us, it doesn’t stop with technology, we will be there, every step of the way to help People work smarter, in different places and spaces.

Our ambition is to be the Thought Leader and Market Leader in our targeted verticals and markets. We are already No. 1 in our European, UK, Dutch and Norwegian regions, and now a Global Top 3 company in our industry. From 20offices around the world our 1,200 employees serve more than 2500 Clients ranging from innovative startups to Fortune 500 companies and Governments, in over 125 countries.

Kinly believes the key to success lies in the skill and passion of our people; Our values, being Passionate Innovators, Reliable Professionals and “In it Together” are all about how we build a culture to make our Brand Promise come true:

Working together.



Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, color, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.