Location
London
Vacancy Type
Permanent
About The Role

An enthusiastic individual with great customer service skills who is looking to learn and build a career within a dynamic and supportive company.  This role would suit someone who enjoys the helpdesk style approach to supporting clients providing a managed AV/VC booking and support service. This is a great opportunity for the right candidate to learn the role of an AV Coordinator and build a career in AV.  You will join a company providing cutting-edge audio-visual solutions for major brands in many international territories.  We have a customer-centric ethos and an open, engaging and questioning culture.  You will find a company of creative, technical and very smart people who are passionate about what they do and developing others.

Main Purpose of Position

The Media Service coordinator team have a dual role of on-site interface and link between the on and off site-based support teams/clients and provide a managed AV/VC booking/support service. Individuals will be trained and deliver each service in accordance with the team Rota. The role will also include an onsite point of contact to receive, handle and process user’s queries, requests & complaints and a proactive management of all reported requests.

 

Main responsibilities

  • Responsible for providing Media Services coordinator support between 07:00 & 19:00.
  • Accurately record and deal with requests and queries made to Media Services.
  • Manage the Media Services mailbox.
  • Provide a video conference room booking service and be fully conversant with the Condeco        Resource Booking, AV & VC booking procedures.
  • Schedule, test, connect and monitor video conferences on the Codian video conference bridge.
  • Monitor the video conference MXM gatekeeper and respond to system changes/alerts.
  • Carry out first lines support & trouble shooting/real time diagnostic activities.
  • Act as a primary contact for adhoc AV requests and be an excellent link between the clients and the Media Services technicians.
  • Identify the different levels of support with emphasis on Senior Management (VIP’s). 
  •   Report all service shortcomings affecting the Media Service Helpdesk to the appropriate Manager.
  • Maintain personal awareness of procedures relevant to Media Services, ensuring that changes are bought to the attention of the process owner.
  • Deliver a high standard of service in accordance with the SLA’s for Media Services.
  • Deal with day to day administrative duties and any adhoc duties assigned by the Media Services Operations Manager.
  • Continuously review Media Service procedures for improvements/modifications.
  • Be fully conversant with H&S and First Aid procedures within 1CP
  • To ensure mandatory compliance with information security policies, standards and procedures.
  • An overall understanding of Service First and JTMS is preferable
About The Candidate
  • Strong customer services skills and experience within a high-profile environment.
  • Excellent telephone techniques and manner.
  • Excellent verbal and written communication skills.
  • Present a self-image of confidence and authority to enable effective customer service delivery.
  • Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations.
  • Ability to provide services to the highest specification within a Corporate Head Office Building.
  • Strong team player.
  • Ability to manage service disruptions in a seamless manner via effective use of the team’s resources to maintain business as usual activity.
  • Ability to motivate self and others, excellent time management and organisational skills.
  • Excellent computer skills and the ability to learn new software and systems.
  • At least 2 years’ experience of operating within a customer service environment.
  • Computer literate in Microsoft Office suite: Word, Excel, Outlook
  • Experience using conference bridging an advantage
About Kinly:

At Kinly we believe working together is the most exciting thing in the world. In the modern workplace, we enable people to share, discuss, and truly work together with videoconferencing, AV- and Smart technologies. For us, it doesn’t stop with technology, we will be there, every step of the way to help People work smarter, in different places and spaces.

Our ambition is to be the Thought Leader and Market Leader in our targeted verticals and markets. We are already No. 1 in our European, UK, Dutch and Norwegian regions, and now a Global Top 3 company in our industry. From 20 offices around the world our 1,200 employees serve more than 2500 Clients ranging from innovative start-ups to Fortune 500 companies and Governments, in over 125 countries.

Kinly believes the key to success lies in the skill and passion of our people; Our values, being Passionate Innovators, Reliable Professionals and “In it Together” are all about how we build a culture to make our Brand Promise come true:

 

Working together.

Everywhere.

 

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.