Location
United States
About The Role

*Onsite position in Los Angeles, California*

The AV Technician’s prime function is to provide AV technical support across all meeting rooms. The position involves a high degree of exposure, working sometimes with executive management and managing directors of the organization to provide the services listed below.

EVENTS SUPPORT

  • Running AV events, including pre-event testing of audio, video and presentation facilities
  • Primary contact for event coordination.
  • Liaising with clients for large events to understand their requirements.
  • Attend pre-production meetings required for any scheduled special events.
  • Primary support to operate any global production events.
  • To own the event experiences for the meeting host and attendees.
  • To assist management of high-profile events and become a trusted advisor.
  • To escalate any operational issues to the appropriate level of support and make suggestions for improvements.
  • To produce event reports which highlights the use of space.

VIDEO/AUDIO CONFERENCING

  • Video/audio conference set-up and support. Best efforts should be made to ensure all suites are connected on time and receiving/transmitting good audio/video.
  • Site certification of all new and relocated video conference systems.
  • Carry out video conference software.
  • Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.
  • Supporting virtual events
  • Working knowledge of virtual technologies including but not limited to; WebEx, Zoom and Teams

GENERAL AV MEETING ROOM SUPPORT

  • Ensure all multi-media/presentation rooms are maintained in good working order.
  • AV equipment set-up and support.
  • Presentation/multi-media meeting room support, including duration support.
  • Assist with support for multi-media broadcasting.
  • Quick response to emergency/ad-hoc requests.

FAULTS AND ROOM CHECKS

  • Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure.
  • Ensure that all faults are reported in the correct way and in a timely manner.
  • Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly.
  • Assist with first line fault repairs.
  • Carry out all power down/up when required, usually involving out-of-hours overtime commitments.

GENERAL DUTIES

  • Mentor other members of the team, including Locums.
  • Assist with the training of all technical team members.
  • Advise clients on best practice.
  • Provide regular feedback on communication issues and service improvements.
  • Focus on service/operational issues for review.

GLOBAL COORDINATION

  • Maintaining a good working relationship with global AV counterparts.
  • Hold and attend regular meetings with global AV teams to discuss service and operations issues.

IT SUPPORT ROLE

  • Basic Support Level
    • Trouble shooting based on instructions
    • Basic network and Mac/Windows OS level knowledge
  • Laptop Imaging
  • Asset management
  • User admin rights management
  • User access rights management
  • Seek for assistance/guidance if needed
About The Candidate

AV ESSENTIAL KNOWLEDGE

  • CTS Roadmap
    • AV Essentials
  • Crestron NVX
  • Cisco Videoconferencing
  • Yamaha mixing Desk
About Kinly:

At Kinly we believe working together is the most exciting thing in the world. In the modern workplace, we enable people to share, discuss, and truly work together with videoconferencing, AV- and Smart technologies. For us, it doesn’t stop with technology, we will be there, every step of the way to help People work smarter, in different places and spaces.

Our ambition is to be the Thought Leader and Market Leader in our targeted verticals and markets. We are already No. 1 in our European, UK, Dutch and Norwegian regions, and now a Global Top 3 company in our industry. From 20 offices around the world our 1,200 employees serve more than 2500 Clients ranging from innovative startups to Fortune 500 companies and Governments, in over 125 countries.

Kinly believes the key to success lies in the skill and passion of our people; Our values, being Passionate Innovators, Reliable Professionals and “In it Together” are all about how we build a culture to make our Brand Promise come true:

Working together.

Everywhere.

 

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.