United Kingdom
Permanent
About The Role

This service will be primarily delivered at the London office, supporting the requirements of the business by providing on-site project management and support for the AV services and systems. The service involves a high degree of exposure, working sometimes with executive management, managing directors and clients, to deliver the AV support services.

 

Key Responsibilities

  • End-to-end project management
  • Project tracking, reporting, analysis
  • Liaison with the other departments to ensure the smooth running of the project logistics
  • Arrange project handover meetings
  • Create and update project plan
  • Project delivery in line with the client’s policy/procedures
  • Schedule install resource
  • Involved in creation of install packs for site engineers
  • Produce consumable requisitions
  • Prepare handover documents
  • Managing weekly and monthly project updates
  • Ownership of projects through to completion
  • Training team (internal and end user)
  • Change Management
  • Creation and management of documents (SOP etc.)
  • Support for introduction of new services
  • Report back on monthly basis to provide updates regarding processes, pipeline etc.
  • Facilitate on-site knowledge with external Kinly team

 

Unified Communication Support (Supplementary Support)

 

  • Video/audio conference setup and support. Best efforts should be made to ensure all sites are connected on time and receiving/transmitting good audio/video.
  • Support video/audio conferencing problems. Investigate faults and recommend further actions to rectify.
  • Ensure all multi-media/presentation rooms are maintained in good working order.
  • AV equipment setup and support.
  • Presentation/multi-media meeting room support, including duration support.
  • Assist with support for multi-media broadcasting.
  • Quick response to emergency/ad-hoc requests.
  • Arrange equipment loans and hire to meet client specification.
  • Establish and maintain good working relationships with global counterparts within the wider Kinly and client event teams and organisation
  • Attend regular meetings with the wider team to discuss service and operations issues in servicing and supporting
About Kinly:

Kinly provides secure and flexible visual collaboration solutions that make it easier to work better together.

At Kinly, we think working together is the most exciting thing in the world. Our vision is to engage people in a world of possibilities. Our brand promise is Working together. Everywhere. Our role is to provide seamless and reliable experience that enables people to work together, in different spaces and places.

Kinly has over 1,200 employees and its solutions and services include video conferencing, audio visual integration, cloud solutions and unified communications and collaboration. Kinly serves corporate and public customers from established office locations in the Netherlands, Norway, India, UK, USA, Hong Kong, and Singapore.