United Kingdom
Client Experience
Permanent
About The Role

The prime function of the Service Architect is to provide pre and post sales Service Design support to Kinly’s Global Account Managers and Directors who have responsibility for managing Kinly’s Global Services (GS) customers. This role requires a self-starter who can clearly demonstrate an aptitude for service design and development, along with outstanding communication and presentation skills.

The role is focused on understanding new and existing customer requirements and aligning GS services to create compelling value propositions. This involves understanding the current GS service portfolio, whilst also looking for areas of development in line with new customer requirements and ensuring that GS services are sold in accordance with defined standards and service levels. This includes working closely with the global operational leads in developing and implementing processes to ensure successful implementation, best practice across the department and assisting with the design of CSI (continual service improvement) initiatives for the services being delivered.

ROLE AND RESPONSIBILITIES

  • Work seamlessly with customers and internal Global Services teams (sales and operational leads) to position a plan and strategy that resonates with key stakeholders
  • Be a GS evangelist to both client and internal teams by outlining the value of the service proposition
  • Support Sales and Business Development in the creation of content, proposals and perform tender management for new and existing GS customers
  • Assist Sales in the alignment of customer requirement to the GS services portfolio and commercial models
  • Maintain and manage records of service description content to support ongoing service definition and tender responses
  • Prepare and deliver presentations to existing and prospective GS customers
  • Work closely with the GS and Sales management
  • Work with GS operational teams to execute on implementation plans
  • Build and nurture relationships with global peers within the GS Service Architect team
  • Assist GS Management in the assignment of customer aligned teams and identify skills gaps during the onboarding of new GS customers
  • Assist with the recruitment of new Service Architects into the global GS team
  • Overseeing the creation and maintenance of appropriate service documentation to support the GS service proposition
  • Collaborate with regional counterparts and support global operational teams to drive the adoption of global initiatives and support their development.
  • Identify opportunities for organic growth across the portfolio of services and contracts.


About The Candidate
  • A genuine passion for creative thinking in a fast-paced and pressured operational environment
  • In-depth understanding of the AV and Visual Collaboration industry and technologies
  • Ability to understand and communicate complex service capabilities into real-world scenarios
  • Strong business writing and presentation skills
  • Independent thinker with excellent collaboration skills and a proven track record in problem solving in client, office and remote working environments
  • 5 Years’ experience in a similar role in either AV or IT
  • Strong working knowledge of ITIL – with ITIL v3 Foundation as a minimum
  • Highly developed service-focused attitude
  •  Strong situational awareness
  • Excellent customer service skills
  • Commercially astute with a good understanding of AV service contracts or comparable IT commercial experience
  • Professional in appearance and attitude
  • Educated to at least A level with a relevant technical qualification desirable
  • Fully IT literate with strong MS Office skills
About Kinly:

At Kinly we believe working together is the most exciting thing in the world. In the modern workplace, we enable people to share, discuss, and truly work together with videoconferencing, AV- and Smart technologies. For us, it doesn’t stop with technology, we will be there, every step of the way to help People work smarter, in different places and spaces.

Our ambition is to be the Thought Leader and Market Leader in our targeted verticals and markets. We are already No. 1 in our European, UK, Dutch and Norwegian regions, and now a Global Top 3 company in our industry. From 20 offices around the world our 1,200 employees serve more than 2500 Clients ranging from innovative startups to Fortune 500 companies and Governments, in over 125 countries.

Kinly believes the key to success lies in the skill and passion of our people; Our values, being Passionate Innovators, Reliable Professionals and “In it Together” are all about how we build a culture to make our Brand Promise come true:

Working together.

Everywhere.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.