Location
Sunbury
Vacancy Type
Permanent
About The Role

Reporting to the Product Manager, Global Services, the IPM will be a key member of the Global Services Team and is central to helping Kinly develop and operate the partner management mechanisms and processes to effectively support the business with International opportunities.

A key element of the IPM’s role is the ongoing proactive development of the Global Partner Management offering to the business, with efficacy and efficiency as important touchstones. The ability to establish strategic partner relationships to fulfil the requirements of Kinly’s expanding Global Services footprint is also of fundamental importance.

The IPM will also take ownership for the on-boarding and management of international AV service delivery partners.

Main role and responsibilities:

  • International opportunity qualification
    • Develop and manage the process(es) for qualifying, assessing and processing new international sales opportunities
    • Present international sales opportunities to the International Business Development Deal Clinic and secure appropriate pre-sales resourcing
  • International solution development
    • Work with Account Managers to progress sales opportunities with all key functional contributors, including technical and service design; Global Services Team; international finance; Customer Solutions Support Team (including shipping & logistics); Regional sales/operations teams; OEM/Supplier representatives
    • Be the subject matter expert on international solutions
  • International Partner recruitment:
    • Identify and pre-qualify potential AV Partners in targeted locations
      • Ideally multiple partners in key locations
    • Work with procurement, finance and operations to lead the Partner due-diligence assessments
    • Assist the Contractor Approvals Team with International Partner on-boarding documentation & contracts; monitor the progress of the Kinly onboarding process, intervene and assist where required.
    • Negotiate International Partner delivery rates and SLAs
  • International Partner management
    • Work with Global Projects & Services and supported by Customer Solutions, ensure all international Partner performance is monitored and reported against SLAs
    • Provide a point of escalation for Partner issues
    • Lead partner reviews of:
      • Performance
      • Compliance
      • Service rates
    • Ensure suitable mechanisms are in place to enable bi-directional constructive feedback between Kinly and its partners
  • Develop and maintain the International Partner Management SharePoint sites (including Partner Mapping, Status Tracking, Profiles and Opportunity Mapping)
  • Work with the regional Kinly entities to ensure a consistent approach to partner management and the centralisation of partner information and resources.
  • Develop processes for the effective management and enhancement of relationships with international partners and across Kinly entities.
  • Provide regular MI reporting on:
    • International Business Development activities
    • International Partner activity and performance
  • RfP Support
    • Provide support for International RfPs, including the provision of partner coverage information, assistance with commercials and content creation
  • Work with programme management teams to assist in the structuring of deal architectures for large global rollouts.
About The Candidate
  • Energetic personality with confident, authoritative and mature approach
  • Structured and thorough approach to tasks with attention to detail
  • Good team player
  • Degree level education; ideally in business and/or technical discipline
  • Good working knowledge and experience of the AV (or IT) sector
  • Experience in international business
  • Excellent communication skills; ideally with additional language attributes
  • Excellent skills in Word, Excel (ideally with some VBA experience), PowerPoint, Power BI and the integration of Office applications within the SharePoint environment
About Kinly:

At Kinly we believe working together is the most exciting thing in the world. In the modern workplace, we enable people to share, discuss, and truly work together with videoconferencing, AV- and Smart technologies. For us, it doesn’t stop with technology, we will be there, every step of the way to help People work smarter, in different places and spaces.

Our ambition is to be the Thought Leader and Market Leader in our targeted verticals and markets. We are already No. 1 in our European, UK, Dutch and Norwegian regions, and now a Global Top 3 company in our industry. From 20 offices around the world our 1,200 employees serve more than 2500 Clients ranging from innovative startups to Fortune 500 companies and Governments, in over 125 countries.

Kinly believes the key to success lies in the skill and passion of our people; Our values, being Passionate Innovators, Reliable Professionals and “In it Together” are all about how we build a culture to make our Brand Promise come true:

Working together.

Everywhere.

 

Employee Benefits:

  • Hybrid working environment
  • 23 days holiday plus Bank holidays rising with length of service
  • Health Cash plan with opportunity to include dependants
  • Employee Assistance Programme
  • Stakeholder’s pension scheme
  • Ride to work scheme
  • We provide you with support and access to a range of internal & external training courses including the opportunity to do an apprenticeship
  • We recognise those important occasions in your life, such as work anniversaries, birthdays, stars of the month and becoming a parent
 

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.