AV Event Manager

Role: Av Event Manager

Contract Type: Permanent

Location: Hong Kong

The Event Manager’s prime function is to manage and oversee delivery of the on-site event services between Kinly and the client.

The Events Manager will report to the Senior Events Manager and assist them in the AV Event planning and management across a range of onsite live events and to be accountable to all stakeholders for their delivery.

The position involves a high degree of client contact, often working with executive management and managing directors of the Bank to provide best in class services across all Audio Visual-related part of event services

ROLE & RESPONSIBILITIES

All services should be delivered punctually at scheduled times and in accordance with agreed Service Level Agreements (SLA’s). The Event Manager is expected to oversee all pre-event planning and resource scheduling, crewing, technical briefing, live event management and post-event debrief. He/she would also be responsible for ensuring that all the direct reports arrive on time for the start of the scheduled meeting setup-up time and remain until the required service is functioning correctly.

The Event Manager’s responsibilities include, but are not limited to:

Management

• Client Management – Building and maintaining client relationships.
• Team Management – Direct Management of Event Technicians
• Fault Reporting Management – ensure all faults are reported and escalated in accordance to contract SLAs
• Managing the rota, holidays and sicknesses within the onsite events team to allow for continuation of delivering best-in-class services
• Management of temporary locum personnel

Training & Development

• Team Building – Promote and deliver team collaboration whilst maintaining team morale.
• Appraisals – Execute annual performance appraisals for on-site team and regular one-to-one performance management reviews.

Administration

• Reporting – Collection, entry of client statistical data including SLA performance, management information, team performance and other business metrics for client.
• Meetings – Attend regular client meetings and maintain close contact with AV Operations Manager to ensure effective communication and take part in monthly review meetings.
• Documentation – Drive the creation and enhancement of all site documentation including Standard Operating Procedures (SOPs) and to work with the Senior Events Manager to ensure documentation processes and procedures are maintained in accordance with client and Kinly requirements.
• Scheduling – Management of Event Team Rota, including holiday requests and sicknesses, to make sure all site workload and activities are planned and resourced within SLA agreements.

Events & Broadcasts

• Attend all pre-event planning meetings and be responsible for resource scheduling, crewing, technical briefing, live event management and post-event debrief.
• Work with specialised production (internal and external) and facilities companies in the provision of events and broadcasts.
• Maintain good communication channels with clients, get to know their technical requirements and choose the right solutions.
• Project management of live broadcasts across the client’s sites.
• Attend / co-ordinate event production meetings.
• On-site management and overall responsibility of events.
• Booking crew to the highest level of skill sets.
• Providing a concise technical brief to the operating crew.
• Outsourcing and booking of hire equipment and additional services when required
• Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these are rectified prior to future events.

General Duties

• Advise clients on best practice.
• Advise client on potential procedural and technical risks
• Share events knowledge and best practices across the entire AV team.
• Working with Event Technicians and the AV Operations Manager to ensure all events are resourced effectively.
• Working with AV Operations Manager to manage performance of the Event Technicians.
• Client relationship development.
• Oversee the maintenance and appearance of the professional working environment in the event spaces
• Identify areas of potential Technological/Operational improvements and consult with the relevant stakeholders
• Carry out all power down / up when required, usually involving out-of-hours overtime commitments.
• Coordinate all AV project/installation requirements.
• Coordinate and manage relationships with Client, Kinly and other 3rd party service desks.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application