AV Event Manager

Role: AV Event Manager

Contract Type: Full-time, Permanent

Location: Hong Kong

Salary: Negotiable (dependent on experience), plus company benefits

Interview Process: 2-stage (Virtual and Face-to-face)

Hours: Monday – Friday – 40 hours (rotational shifts; 8am - 5pm,10am - 7pm)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Exciting new opportunity has arisen for a proven AV Event Manager, to join a well-known globally recognised business, to manage and oversee the delivery of the on-site event services between Kinly and our client.

The position involves a high degree of client contact, often working with executive management and managing directors to provide best in class services across all Audio Visual-related parts of event services.

Key responsibilities:

• Client Management – Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural

• Team Management – Direct management of Events Technicians and working with Service Delivery Manager (SDM) to ensure all events are resourced effectively

• Fault Reporting Management – ensure all faults are reported and escalated

• Management duties of technical staff in the delivery of live events across all sites

• Managing the rota, holidays and sickness within the onsite events team to allow for continuation of delivering best-in-class services

• Sharing events knowledge and best practices across the entire AV team

• Providing regular feedback on communication issues and service improvements

• Developing service procedure documentation and ensuring it is kept up to date and available to the onsite AV teams

• Identifying area of potential technological/operational improvements

• Carrying out all power down/up when required, usually involving out-of-hours overtime commitments

• Promoting and delivering team collaboration whilst maintaining team morale

• Reporting on SLA performance, management information, team performance and other business metrics for client

• Attending all pre-event planning meetings and be responsible for resource scheduling, crewing, technical briefing, lice event management and post-event debrief

• Maintaining good communication channels with clients, getting to know their technical requirements and choosing the right solutions

• Project management of live broadcast across client sites

• On-site management and overall responsibility of events

• Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these rectified prior to future events

Skills and experience:

• Proven experience working in a similar role, with solid leadership and collaboration skills

• Strong knowledge of AV / VC equipment - systems such as Crestron, Extron, AMX, Cisco, Zoom, VMR, etc.

• Confident and credible communicator

• Background leading a team

• Fluency in both Cantonese and English

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.