AV Technician - Luxury Global Brand

Role: AV Technician

Contract Type: Full-time, Permanent

Hours: Shift pattern based upon a 40hr working week between the hours of 08:00 & 19:00 ensuring coverage throughout the period, some flexibility may, on occasion, be required

Location: London, UK

Salary: £40,000 - £45,000 (dependent on experience), plus company benefits

Interview Process: 2-stage (Virtual and Face-to-face)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We have an exciting new client; a company that is globally renowned operating within the luxury consumer market, and this brand new role, working on their impressive site will be providing dedicated support services to many facets of newly installed AV technology across this prestigious new UK headquarters.

The team will be working closely with the existing service support channels, including facilities and IT support for enhanced delivery and exceptional customer experience; a model which they’ll look to implement as their new standard across their global estate.

The team will provide support to several high-profile and key spaces, as well as meeting room and event support. This is in addition to daily function tests of the priority spaces, and ad-hoc, pro-active AV maintenance, problem solving and upgrade work.

As a Kinly AV Technician within the client team, you will be expected to support the requirements of the company by providing support of AV & VC equipment across the client site, leading and taking responsibility for 2nd and 3rd line technical faults, triage and escalating to the relevant service desk.

The technician will follow a shift pattern based upon a 40hr working week between the hours of 08:00 & 19:00 ensuring coverage throughout the period, some flexibility may, on occasion, be required.

Key responsibilities:

• Acting as a technical resource and point of escalation when troubleshooting issues.

• Respond to client escalations effectively by maintaining efficient communication between all relevant stakeholders.

• Handling reactive support calls clients effectively.

• Daily room and kit checks undertaken at the start/end of the day, such checks will take into consideration room criticality and any known hardware issues etc.

• Communicate identified faults in a clear and detailed manner to our helpdesk colleagues and, where appropriate, to client stakeholders.

• Fault finding audio visual and video conferencing systems to a high level, under pressure.

• Work with new and emerging technologies including LED display solutions and video wall processors.

• Running AV events, including pre-event testing of audio, wireless microphone battery levels etc.

• Be the primary contact for event coordination.

• Liaising with clients for large events to understand their requirements.

• Attend pre-production meetings required for any scheduled special events.

• Primary support to operate global production events.

• Own the event experiences for the meeting host and attendees.

• Assist in the management of high-profile events and become a trusted advisor.

Skills and experience:

• Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google

• Ability to operate and support Videoconference/UC/MTR hardware and software (MS Teams, Webex, Poly, Logi, Crestron etc) and to troubleshoot any potential issues relating to, functionality, audio feedback, no video etc.

• Proficiency in the operation and support of a broad range of AV hardware such as DSP’s, Media Switchers, audio and video mixers, multi-camera controllers Biamp, Tesira, Q-SYS, Extron, Dante, Crestron Toolbox.

• Avixa CTS preferred but not essential.

• Experienced in delivering support services to large corporate customers.

• Excellent organisational and time management skills.

• Ability to work well as part of a small team or independently.

Because this role supports a brand-new client, we are looking for someone flexible who thrives in dynamic environments. You should be proactive about foreseeing and flagging potential challenges; hitting the ground running to add value within 3 to 6 months is critical to our success.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.