L2 Audio Visual Engineer

Role: AV Engineer – L2

Location: Hong Kong

Salary: Negotiable (Dependent on experience), plus company benefits

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We now have a new opportunity for a proven audio visual engineer to join our talented Hong Kong team, to be responsible for providing AV technical support for all meeting rooms across our client’s campus; working with the AV Subject Matter Expert and AVNOC team to ensure technical resolutions.

The position involves a high degree of exposure, working with executive management and managing directors to provide the relevant services.

Key responsibilities:

• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms

• Advanced fault finding and troubleshooting

• Perform L1/L2 incident management

• Escalate, raise and update incidents to the Regional Lead

• Support Project Managers in the successful delivery of projects

• Assisting the AVNOC with delivery of a due diligence program providing reporting on room conditions and recommending upgrades and improvements

• Demonstrate Self Service AV and VC capabilities to end-users wherever possible

• Carry out proactive health checks in accordance with SOP

• Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities

• Assist with software upgrades

• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify

• Ensure all multi-media / presentation rooms are maintained in good working order

• Presentation / multi-media meeting room support, including duration support

• Assist with support for multi-media broadcasting

• Quick response to emergency/ad-hoc requests

• Assist, where possible, with IT-related enquiries during supports. Escalate issues if required

• Advise clients on best practice

• Provide regular feedback on communication issues and service improvements

• Assist with training of new starters and freelancers

• Build and maintain client relationships

Skills and experience:

• Proven background working in a technical audio visual support function

• Strong troubleshooting and fault-finding skills

• Experience in managing various systems such as Crestron, Extron, AMX, Cisco, Zoom, VMR, etc.

• Strong AV / VC experience

• Excellent communication skills, with the ability to liaise with people at all levels 

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.