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Audio Visual Support Desk Field Technician

  • Cedar Knolls, NJ, New Jersey, United States
US - SS36 - Support Desk

Job description

Role: Audio Visual Support Desk Field Technician

Contract Type: Full-time, Permanent

Location: Cedar Knolls, New Jersey

Role Purpose:

This is a field-based role, covering the New Jersey & New York areas, so candidates will need to be locally based to be considered

At Kinly, we work with the latest technologies in the field of (video) collaboration and high-quality AV/IT applications. Thanks to the innovative nature of our solutions, Kinly is ranked in the top three AV/IT System Integrators globally.

Working as a Support Desk Field Technician you play an important role in providing that client-facing, on-site extension of the Kinly Support Desk, resolving client issues and/or assisting with their events.

Key responsibilities:

  • Performing call setup, Low to High level problem determination (defective microphone, remote control not working, system or system component turned off, power cables unplugged, etc.)
  • System maintenance, operations, and administration of client standards of video, audio, and web conferencing services
  • Installing video conference & non-integrated audio/visual hardware
  • Training and supporting clients in the operations of video conferencing & audio visual systems
  • Assisting other video conferencing & audio/visual coordinators
  • Compiling room and equipment inventory for the client’s database
  • Coordinating videoconferencing & audio-visual activities with other client’s facilities as required

Job requirements

Skills and experience:

  • Proven experience supporting video conferencing & audio visual technology
  • Avixa Certified Technology Specialist (CTS)
  • Valid Driver’s license is necessary
  • Excellent communication and customer-facing skills
  • Excellent problem solving and troubleshooting skills
  • Adaptability; Be flexible to off-hour setup, support requests, or physical redeployment for backup purposes to meet customer timelines or service contract obligations

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.