AV Senior Technician

Role: Senior AV Technician

Contract Type: Permanent

Location: London

The Onsite AV team provide dedicated support services to many facets of the client site technology business. The team provide services from large conference event support to client/end-user meet and greet room support. This is in addition to daily functionality tests of high priority spaces, and ad-hoc and pro-active AV maintenance, problem solving, and upgrade work.

AV team members must be able to quickly adapt to fast-paced changing environments, and schedules. They need to carry themselves well and provide a high-class service both personally and technically. The team will follow a shift pattern based upon a 40-hour working week between the hours of 07:00 & 19:00 ensuring coverage throughout the period.

As a Kinly AV Technician within the client site team, you will be expected to support the requirements of the company by providing support of AV & VC equipment across the business.

IDEAL CANDIDATE

We are seeking a highly proactive individual with a strong grasp of AV/VC technologies as applied in corporate settings. The ideal candidate should, be motivated to expand their knowledge through training, and excel in communication. Presenting oneself professionally with a friendly and outgoing demeanor is essential, coupled with a positive attitude. This person should readily take responsibility for system ownership and upkeep while consistently seek to surpass expectations. Proficiency in administration, computer technology, PC applications, and networking is a must. Experience supporting other blue-chip companies within the AV industry is desirable.

ROLE, RESPONSIBILITIES AND, SKILLS

• Reactive support calls to client sites.

• Daily room checks undertaken at the start/end of the day, such checks will take into consideration room criticality and any known hardware issues etc.

• Completing paperwork for each job attended.

• Communicate identified faults in a clear and detailed manner to helpdesk colleagues.

• Explain faults to the client in a way they can understand, convey the issue and what will be done to fix the problem within the agreed SLA.

• Fault finding of audio visual and video conferencing systems to a high level, under pressure.

• A good understanding of computer software and hardware systems.

• Understanding both digital/analogue audio and video signals. For example, HDMI, Display Port, DVI Component, and Composite.
• An enthusiasm to identify knowledge gaps and expand expertise with training and certifications with a view of CSI.
• Work collaboratively on troubleshooting and fault fixing, utilizing the MOS team, resources within Kinly, and where relevant other service providers across the client support operation.

• Maintaining site surveys and asset registers.

EVENT SUPPORT

As well as the responsibilities above, the successful candidate will also be expected to provide event support to our clients on a regular basis. Responsibilities will include:

• Running AV events, including pre-event testing of audio, wireless microphone battery levels etc.

• Primary contact for event coordination.

• Liaising with clients for large events to understand their requirements.

• Attend pre-production meetings required for any scheduled special events.

• Primary support to operate global production events.

• To own the event experiences for the meeting host and attendees.

• To assist management of high-profile events and become a trusted advisor.

• To escalate any operational issues to the appropriate level of support and make suggestions for improvements.

• To produce event reports which highlights the use of space.

VIDEO/AUDIO CONFERENCING

• Video/audio conference set-up and support. Best efforts should be made to ensure all suites are connected on time and receiving/transmitting good audio/video.

• Site certification of all new and relocated video conference systems.

• Carry out video conference software.

• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify.

SKILLS PROFILE

• Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google
• Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi etc) and to troubleshoot any potential issues relating to audio feedback, no video etc.
• Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron Flex VC solutions, Biamp Tesira, Q-SYS, and Extron.
• Avixa CTS preferred, Microsoft Certification desirable.
• Experienced in delivering support services to large corporate customers.
• Excellent organizational and time management skills. The nature of this role involves last minute requests and as such, flexibility is a key attribute.
• Passionate customer service attitude and proven customer service skills.
• Extensive experience in working in a pressured operational environment.
• Professional in appearance and attitude.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application