AV Service Engineers - Subject Matter Experts (nights)

Role: AV Subject Matter Expert / AV Engineer

Location: Pune, India (based on client site 5 days per week)

Salary: Negotiable (Dependent on experience), plus company benefits

Hours: Monday - Friday - India Night Shift; 40 hours a week; covering 7am - 7pm US (Nashville) time zone

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world, and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners; one seamless experience at a time. 

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

As one of our major clients continues to expand and require additional services from Yorktel-Kinly, we now have opportunities for a number of proven AV Engineers / AV Subject Matter Experts to join our highly talented onsite team at a fantastic client site in Pune.

With a focus on providing exceptional technical support, for AV systems including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR) and working as part of our established global technical team, this opportunity provides a clear pathway for professional development, and longer term career opportunities.

You’ll be working with a high-profile client, gaining invaluable experience and exposure that will accelerate your career. 

In this role, you will focus on advanced troubleshooting, ticket resolution, and remote guidance for on-site engineers. You will contribute to the efficiency and reliability of AV services by delivering high-quality support and maintaining documentation.

This is a technical role focused solely on AV troubleshooting, execution and problem-solving.

These shifts will support our US-client, so working hours will be based on time zones in Nashville, so they will be night shifts for the India team.

Key responsibilities:

• Deliver advanced remote technical support for AV systems across global locations

• Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc.

• Provide real-time support and step-by-step guidance to on-site engineers for physical interventions when required

• Identify recurring issues and document technical insights for team reference

• Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems

• Support escalation processes by providing timely and thorough responses to high-priority issues, under the guidance of the team lead

• Assist in creating and updating internal documentation, including FAQs, playbooks, and troubleshooting guides

• Contribute technical insights and lessons learned to support the broader AV support team

• Use Crestron Toolbox and associated tools (SMPL Debugger, Text Console, DM Tool, etc.) for remote diagnostics

• Troubleshoot issues with Crestron control panels, processors, and switchers

• Support firmware updates and configuration reviews as directed

• Troubleshoot Q-SYS audio signal flow, DSP issues, and network conflicts

• Use Q-SYS Designer Software to remotely investigate and resolve AV concerns

• Diagnose issues related to digital signage content, playback, and scheduling

• Manage Appspace user configurations and troubleshoot display integrations remotely

• Support live and on-demand video streaming troubleshooting.

• Monitor and configure encoder settings and stream delivery pathways.

• Troubleshoot Cisco video endpoints and room systems (Webex Rooms, codecs, touch panels)

• Remotely troubleshoot MTR peripherals (displays, cameras, microphones)

• Resolve issues with call quality, connectivity, and meeting platform integration

Skills and experience: 

• Solid corporate experience, with a proven background in providing AV technical support

• Advanced knowledge of Crestron, Q-SYS, Appspace, Vbrick, Cisco, and MTR systems, covering control, audio, video, and network integration.

• Experience with Crestron Toolbox & Q-SYS Designer is mandatory

• Strong troubleshooting skills for complex hardware, software, and network issues across AV platforms

• Ability to clearly explain technical details to team members, clients, and stakeholders

• Certifications: CTS, Crestron, QSC, or Microsoft certifications are preferred.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Equal Opportunities:

At Yorktel-Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Yorktel-Kinly soon.