AV Service Support Engineer

Role: AV Service Support Engineer

Contract Type: Full-time

Location: Dublin, Ireland

Reporting to: Installation & Commissioning Engineer Lead

Yorktel‑Kinly is a global leader in workspace transformation, systems integration and collaboration technology. Our focus is to empower people through seamless, secure and scalable audio-visual and unified communications environments. As part of a global team operating across Dublin, Ireland and beyond, we deliver enterprise-grade collaboration spaces supported by best-in-class installation, monitoring and managed service layers.

We’re excited to offer an opportunity for an AV Service Support Engineer to join our service operations team, working closely with our Service, Engineering and Project Delivery functions to support and maintain high-quality collaboration and audio-visual environments across commercial and construction customer sites.

This role is ideal for a technically minded engineer who enjoys problem-solving in live customer environments, takes pride in service quality, and is motivated to develop their skills toward senior service, commissioning, or engineering pathways.

Role Purpose

The AV Service Support Engineer will:

• Provide on-site and remote support for professional AV and collaboration systems

• Assist with system configuration, validation, and optimisation to ensure reliable performance

• Support commissioning and project teams during handover and early-life support phases

• Maintain high service standards, documentation accuracy, and customer experience

• Work closely with Service Operations, Engineering, and Project Management teams

Key Responsibilities

• Deliver first- and second-line service support for professional AV, unified communications, and collaboration systems

• Attend customer sites to diagnose, troubleshoot, and resolve AV system faults and performance issues

• Support system commissioning activities, validation testing, and client handovers under supervision

• Assist with preventative maintenance visits, system health checks, and service audits

• Complete service documentation including fault reports, test results, photos, red-lines, and asset updates

• Support configuration tasks such as endpoint setup, IP addressing, peripheral calibration, and basic control validation

• Liaise with internal teams and third-party partners to ensure timely resolution of service incidents

• Provide structured feedback to engineering and project teams on recurring issues, risks, or improvement opportunities

• Support stock handling, spares management, equipment swaps, and logistics related to service activities

• Ensure all service work meets company quality standards, health & safety requirements, and industry best practice

Required Skills & Experience

• Proven hands-on experience supporting or maintaining AV systems in commercial or construction environments

• Strong understanding of AV signal flow, cabling, system architecture, and fault diagnosis

• Experience working with IP-enabled AV and collaboration platforms

• Ability to produce clear, accurate service reports and technical documentation

• Strong troubleshooting and analytical skills with a calm, customer-focused approach

• Excellent time management and ability to work to SLAs and service priorities

• Clear communication skills when engaging with customers, internal teams, and delivery partners

• High attention to detail, structured working habits, and a genuine commitment to service quality

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

Equal Opportunities: 

Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application