AV Technical Event Manager

Role: AV Technical Event Manager

Contract Type: Permanent & Full-time

Hours: 08:30-17:30 some shift flexibility is required for live events

Location: London, City, London

Salary: £55,000 - £60,000 depending on experience, plus company benefits

Interview Process: 2 stage (Virtual and Face-to-face)

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

We now have an exciting opportunity for a proven Audio Visual Technical Event Manager to join one of our most prestigious client sites, as part of a new team to be accountable for the strategic leadership, governance, and quality assurance of all technical event delivery across London-based event spaces, with periodic responsibility for UK-wide events in other offices.

This is a management and oversight role, not a hands-on delivery position. The postholder leads Senior Event Technicians and Event Technicians while setting the technical direction, standards, and governance that underpin event success.

The role requires deep, practitioner-level technical event experience gained prior to entering management, combined with expert knowledge of hybrid and enterprise broadcast workflows, particularly those built on Microsoft Teams.

Event environments include multi-purpose rooms (MPRs) through to purpose-built auditoriums, supporting in-person, virtual, and hybrid audiences at scale.

Key responsibilities:

Leadership & Team Management

• Provide leadership with overall accountability for Event Technicians and Senior Event Technicians

• Establish clear performance expectations, accountability, and professional discipline across the technical events function

• Develop senior technicians as operational leaders responsible for frontline delivery

• Own workforce planning, skills development, and technical capability coverage

Governance, Standards & Discipline

• Define and enforce governance frameworks covering technical design, delivery standards, operational risk, and service quality

• Ensure consistent application of technical, safety, and broadcast standards across all event types

• Act as the senior escalation point for complex, high-profile, or high-risk events

• Drive continuous improvement through structured post-event reviews and service performance analysis

Strategic Technical & Hybrid Event Planning

• Lead strategic planning for in-person, hybrid, and fully virtual events, ensuring scalable and resilient technical designs

• Set the technical vision for enterprise hybrid events delivered through Microsoft collaboration platforms

• Ensure event architectures are aligned with network capability, security constraints, and organisational standards

• Oversee technical planning for complex events involving multiple locations, live contributors, and external audiences

Microsoft Teams & Enterprise Broadcast Expertise

• Provide authoritative oversight for events delivered via Microsoft Teams and Teams Town Hall

• Own the technical standards and architectural approaches for enterprise streaming and hybrid event workflows

• Demonstrate expert understanding of how audio and video signals are encoded, transported, and managed across corporate networks and cloud platforms

• Ensure teams design events with full consideration of latency, resilience, bandwidth, redundancy, and failure scenarios

• Act as the technical authority for escalation, design assurance, and best practice in enterprise hybrid events working alongside UC team colleagues

Stakeholder & Supplier Management

• Serve as the senior technical events partner for internal stakeholders

• Translate business and communications objectives into robust technical event strategies

• Manage external suppliers and partners, ensuring quality, consistency, and value for money

• Contribute to budgeting, forecasting, and procurement for technical event services

Operational Assurance (Non-Hands-On)

• Maintain oversight of live event delivery without participating in day-to-day technical operation

• Ensure Senior Event Technicians are accountable for execution, issue management, and incident response

• Monitor service health, risk, and performance trends across all supported events

Skills & experience:

Essential

• Proven hands-on experience delivering technical events prior to moving into management, within live, broadcast, or hybrid environments

• Demonstrated transition from frontline technical delivery into a leadership or management role

• Expert-level knowledge of enterprise hybrid event delivery using Microsoft Teams and Teams Town Hall

• Deep technical understanding of live audio and video workflows, including how media is encoded, transported, and managed across on-premise, cloud, and corporate network environments

• Strong understanding of streaming architectures, resilience planning, and failure mitigation in live event scenarios

• Experience defining technical standards, governance models, and service frameworks for technical event delivery

Desirable

• Experience supporting executive, leadership, or externally visible events

• Experience operating across multiple venues or geographic locations

• Knowledge of security, compliance, and risk considerations in enterprise broadcast environments

Personal Attributes

• Practitioner-led credibility with the authority to set and enforce standards

• Calm, decisive leadership style, particularly under live-event pressure

• Strategic thinker with a strong grasp of technical detail

• Collaborative, while uncompromising on quality and governance

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Equal Opportunities:

Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.