AV Technician

This position is primarily responsible for the daily management of on-site client meeting rooms and internal partner relationships at their UK headquarters, ensuring a collaborative, responsive and effective service. They must understand how to utilise sound, video and lighting solutions to support client objectives and be capable of co-ordinating with the Kinly Managed On-Site (MOS) team and partners to deliver engaging and authentic experiences while operating in line with the MOS team goals and vision.

The Audio-Visual Technician will be personable and client-focused with problem-solving skills that can be applied to a variety of environments and situations. The individual will be involved in projects designed to maintain or enhance client audiovisual systems and responsible for the delivery of training and documentation, flexing to the technical ability of the intended audience.

The position plays a key role in how the client views the Kinly MOS team and involves a high degree of exposure, at times working with executive management and managing directors to provide the services listed. When supporting a meeting or resolving an issue, you will be expected to communicate clearly to all aspects of the Kinly MOS team.

Duties and Responsibilities

• To deliver a punctual service at scheduled times and in accordance with agreed SLA’s, service bookings and client briefs.
• To operate audio-visual hardware in accordance with the brief and respond to ad-hoc client requests promptly and professionally.
• To maintain and enhance the audio-visual estate to standards determined by the MOS Management Team through optimisation, enhancement, repairs and routine procedures.
• To act as first point of contact for all technical support to telephone, email and in-person requests from the client for all hardware, software and associated peripherals supported by the MOS team.
• To log support calls and document their outcome to facilitate the resolution of common queries.
• To redirect or escalate support requests as appropriate to a member of the MOS team and third parties.
• To pro-actively provide information to the client and MOS team on the progress of outstanding support calls.
• To proactively assist in the compilation and maintenance of an accurate inventory of hardware and software.
• To proactively assist in the compilation of the MOS team’s technical documentation, guidelines and procedures and ensure they are disseminated to clients.
• To liaise with colleagues in all Kinly teams to ensure continuity of service for the client.
• To assist the MOS Management Team and client with global projects and events.
• To work with the MOS Management Team on bespoke projects that contribute to the Continual Service Improvement plan.
• Security and Compliance: All Kinly staff must familiarise themselves and comply with all information security and compliance rules, regulations, and policies.
• To always provide a professional, courteous, and rapid response to all clients.
• To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
• To provide on-site support when requested and required by the Kinly MOS Management Team.
• To contribute to a culture of collaboration and innovation and actively engage with learning and development opportunities available.

Skills Profile

• Experience using Microsoft Teams and and general knowledge of the Teams platform
• Experience with Zoom meetings and webinars, and general knowledge of the Zoom platform
• Experience working with AVoIP audiovisual systems including Crestron NVX hardware
• Experience working with a Windows operating system (10 or 11) and the O365 suite
• Working experience and knowledge of macOS and Apple devices
• An understanding of networking and troubleshooting
• An understanding of Cloud storage solutions such as OneDrive and SharePoint
• Experience of using a helpdesk ticketing solution (ServiceNow, Remedy, Zendesk, Helix)
• Able to communicate efficiently and courteously, focusing on customer service
• An appetite to learn and develop, with an outstanding work ethic

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.