VC Bridge Operator

Role: VC Bridge Operator

Location: Singapore

Salary: $4,200 – 4,800 per month (dependent on experience), plus company benefits

Hours: 40 hours per week

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We now have a new opportunity for a proven Video Conferencing Bridge Operator to join our team, working at our global customer site, to deliver remote technical audio / video support for across their global estate. 

This position will be the initial point of contact for both internal (Kinly) and the client’s staff with responsibilities including responding to customer phone calls and e-mails, launching and troubleshooting multiple video meetings, opening and escalating tickets for customer issues, and keeping the client and global teams updated because of the 24/5 environment.

Key responsibilities:

• Schedule and launch video calls

• Maintain and manage the TMS/EMS systems

• Carry out test calls when applicable for all VC bookings 

• Input new VC systems into client database

• Carry out remote VC training and tests with new and existing sites as and when applicable

• Provide remote assistance via VC infrastructure if end points are having problems connecting

• Liaise internally with Global Services team on cases and perform any troubleshooting when required

• Carry out health checks for all VC service faults with contacts to see if fault can be rectified

• Perform as a dedicated Operator on all VC enquiries from all dedicated client sites globally

• Arrange for moves and reconnection of VC systems as and when needed

• Investigate network issues by capturing network files and logs and liaise with the technical teams for further instruction

• Assist with the maintenance of the global VC environment

Skills and experience:

The ideal candidates for this position will be able to think and work independently and meet the necessary guidelines above.  They will be able to effectively interact with employees, customers, and colleagues and demonstrate the ability to successfully handle multiple tasks / projects.  Other qualifications would include attention to detail, strong written and oral communication skills, excellent problem solving and troubleshooting skills.  Good working knowledge of professional A/V, VC and unified communication systems is required.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements (please note applications cannot be received by email).

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.