Project AV Service Engineer

Role: Project AV Service Engineer (SME)

Contract Type: Permanent

Location: India (remote, but based in India)
Hours: 8 hours a day excluded 1 hour meal break, Monday to Friday, total 40 hours a week. A shift-based system between 10am – 10pm IST as per business requirements.

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

We now have a new opportunity for someone to join Kinly’s dynamic and international AV project team, to play a pivotal role between Project Managers, Program Manager and clients in the commissioning of systems remotely, whilst also being the primary technical support contact throughout the project delivery stages.

Key responsibilities:

• To act as the primary commissioning contact, to ensure that systems are installed to our strict commissioning guidelines and policies and within the specified timeframe.

• Ensuring asset information is accurately captured and entered to the online platform provided internally or externally from client.

• Solid understanding of Modern Workspace Technologies with emphasis on Microsoft Teams Rooms & Cisco Webex.

• Sufficient understanding of CMD and PowerShell.

• System configurations – QCS, APC, Crestron, and any network device.

• Program uploading – Crestron, QSC, and any AV device.

• To provide in depth troubleshooting remotely.

• Advanced fault finding & troubleshooting.

• Support Project Manager in the successful delivery of all projects within project timeline.

• Communication with local and global teams to ensure smooth project delivery.

• Liaise with suppliers and manufacturers to ensure technical knowledge is gained to successfully deliver projects (Cisco/Crestron/Extron/Samsung/Microsoft and various others).

• Attend system handover meeting with project team and client when required.

• Communicating with Technical Specialists including manufacturers and client.

• Creation of documentation by following client and company standard.

• Full in inspection forms accurately and in timely manner (System checklist, commissioning checklist, any SME related checklist).

• Meeting Project Managers in weekly basis to fully understand the assigned work tasks, be able to prioritize the tasks based on project requirement and be able to complete the tasks within agreed schedule.

Skills and experience:

• Excellent technical knowledge of AV & VC equipment from all major brands.

• Knowledge & understanding of Network Concepts & Protocols.

• Knowledge & understanding of Microsoft Office 365, Microsoft Teams & Teams Rooms, Microsoft Pro Portal.

• Excellent problem solving and troubleshooting skills in IP technologies, also in Support or Service desks environment.

• An up-to-date understanding of the AV marketplace including products and trends.

• Ability to read and work to schematic drawings.

• Good command of written and spoken English.

• Excellent organizational skills and the ability to work on multiple projects.

• Experience working in fast-paced environment.

• Detail-oriented.

• Ability to work as part of a global team and on an individual basis.

• Ability to multitask, work independently and proactively.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Equal Opportunities:

At Yorktel-Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.