Event Technician

ROLE: Event Technician
CONTRACT TYPE: Full-time
WORKING HOURS: 40 hours per week
LOCATION: Frankfurt, Germany

Role Summary

The Event Technician’s prime function is to provide Event and VC technical support across all event spaces. Operation of Event Specific equipment includes – Audio Desk, Vision Mix, CCU and providing Webcast and Video Conferencing and show calling services. The Senior Event Technician with also understand and take on the Event Manager position where required for Holiday and Sickness coverage and high levels of business activities.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services listed above.

Duties and Responsibilities

All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The event technician is expected to arrive in good time for the start of the scheduled pre call setup-up time and remain for duration support where required.

Responsibilities include, but are not limited to:

• Set up and operate client supplied infrastructure, equipment and applications in dedicated live event spaces and meeting rooms to deliver live events in accordance with SOP
• Ensure operational availability of allocated event spaces and meeting rooms carrying out all regular and pre-event equipment checks in accordance with SOP
• Perform L1/L2 incident management
• Escalate to technical manager for L3 incident management as required
• Work with other sites and via other delivery channels and collaborate with pees in other client locations to deliver live evets
• Ensure that any configuration management data is maintained using client’s preferred toolsets
• Attend post event debriefs for each event
• Act in capacity of show-caller as required
• Client management – building and maintaining client relationships
• Contribute to outgoing development of operation procedures and processes
• Participate in incident management and problem management activities
• Venue management – to work with maintenance teams to ensure that the event spaces are kept to the highest possible standard, and to work in partnership with property management to provide a professional service to clients
• Continuous service improvement (CSI)

Event Management

• Scheduling, planning and coordination of component technology service necessary to deliver town halls or other types of audio/visual events in accordance to clients SOP
• Be present to address client issues during set up and execution of events
• Participate in incident management and problem management activities
• Engage with external suppliers to provide event services and equipment that are not available within client site
• Record participants headcount present during an event

Training and Development

• Monitor performance of personnel and provide feedback via client toolset
• Team building – promote and deliver team collaboration whist maintaining team morale
• Team management – management of directly employed, locum and freelance staff in the delivery of high-level live events
• Role management – develop, adopt and deliver departmental best practices
• Skills gap analysis – identify areas required for training and development for team and self
• Training – responsible for identifying training and development plans
• Progression – identify and nurture development of key team members

Skills Profile

• A technical understanding of digital and analogue audio and video signal processing standards and protocols and familiarity with the audio visual engineering disciplines associated with complex environments such as auditoriums, boardrooms and flexible presentation spaces
• Industry experience in fields which are in relation to live event production
• Infocomm CTS preferred but not required.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.