Service Contracts Coordinator

Role: Service Contracts Coordinator

Contract Type: Full-time, Permanent

Location: Livingston, Scotland (Kinly operate a hybrid working arrangement, with 3 days in the office, 2 days work from home)

Salary: Competitive and dependent on relevant experience, plus company benefits

Interview Process: 2 stages (Virtual and Face-to-face)

Hours: Monday – Friday (9am – 5.30 pm)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We now have an opportunity for someone to join our highly collaborative service team in Livingston to assist with service contract management procedures with respect to contract creation, renewals and administration of our services.

Key Responsibilities:

• Sending contract renewal documentation to internal Account Managers/Directors

• Working with Account Managers to secure recurring revenue orders/Purchase orders

• Database administration, creating new and amending existing records within the database to maintain accurate and comprehensive records of client inventories and recurring revenue contract database

• Gathering of information and administration of back-to-back contracts covered by a 3rd party

• Timeously dealing with service desk queries relating the current and expired contracts

• Working with sales account managers on pending contract proposals

• Liaising with manufacturers to gather information on support specifications, underpinning contracts and pricing

• Processing renewals to the finance department for invoicing and revenue recognition

• Creating purchase requests for support procured from third parties

• Updating the system to maintain sales pipeline accuracy

Skills & Experience:

• Excellent written and verbal communication skills

• Good numerical skills essential

• Strong attention to detail

• Proven administration experience

• Accomplished organisational skills and the ability to work under pressure

• Good solid knowledge of Excel including basic functions as spreadsheets are used daily in this role

• Working knowledge of an ERP system would be advantageous

• The ideal candidate will have previous experience of working in a busy customer facing role, which required the ability to work well under pressure and to complete tasks in a timely fashion

• This role will suit someone who enjoys working with numbers and understands basic Excel and Word functions

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.