Subject Matter Expert / AV Service Engineer

Role: AV Subject Matter Expert / AV Service Engineer

Location: Remote - anywhere in India (home-based/remote, with some customer facing visits)

Salary: Excellent and Negotiable (Dependent on experience), plus company benefits

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Due to internal promotion, we now have an opportunity for an Audio Visual Subject Matter Expert / Service Engineer to join our collaborative global services team, to be the primary technical support contact for clients in the support of the delivered systems.

You will be managing our client’s global estate information remotely and locally, to maintain maximum reliability, serviceability, and efficiency in all areas of support.

Key Responsibilities:

SME Service and Support:

• Provide in depth troubleshooting, often remotely and provide user support for any reported service issues

• Provide user-training to the end client and support teams in the best practice of system use and support scenarios

• Fault finding of audio visual and video conferencing systems to a high level

• Codec configurations, provisioning systems on VC infrastructure (i.e. TMS, Microsoft Teams Room,), phonebook creation

• Code uploading to Crestron devices (panel, processor, x-panel, server)

• Configuration and fault finding of Digital Sound Processors such as Q-Sys, Biamp and Clearone, Shure

• Support of IPTV systems, Digital Signage & Satellite systems from OneLan, Tripleplay, Exterity and MediaStar

• System Development and reporting of client feedback

• Creation of documentation (Troubleshooting guide, user guides)

SME Commissioning Quality Assurance:

• Assist the commissioning contact, either remotely or onsite, to ensure that systems are installed to our strict commissioning guidelines and policies and within the specified timeframe

• Work with design CAD Schematics, ensuring systems are installed and working at optimum levels and to client expectations

• Attend internal handover meetings to gain visibility of Global Services client projects and provide input into designs and support considerations

• Complete Site Acceptance Testing at client’s site which includes final adjustment of system prior to handover to client

• Support Project Manager in the successful delivery of projects

• Liaise with suppliers and manufacturers to ensure technical knowledge is gained to successfully deliver projects

Skills and experience:

• Excellent technical knowledge of AV & VC equipment from all major brands. (Cisco/Crestron/Extron/Poly/Logi and various others)

• Good understanding of computer software and hardware systems

• Networking knowledge to fault find audio and video conference networks. e.g. Dante audio and Multicast video streams

• Understanding both digital/analogue audio and video signals e.g. HDMI, Display Port, DVI Component, and Composite

• Ability to carry out site surveys if required and spot potential problems (surfaces, flooring, cabling)

• Ability to read and work to schematic drawings

• Ability to build relationships and work closely with vendors

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.