Job description
Role: Virtual Event Operator / PBS Operator
Location: Frankfurt am Main, Germany
Salary: Negotiable (depending on experience), plus company benefits and the opportunity to work on-site for a global blue-chip company
Working hours: Monday - Friday (40 hours/week)
About Kinly: Kinly is one of the world’s leading audio-visual and unified communications technology companies. We work with many leading global organizations, helping them to achieve maximum collaboration, engagement and productivity so that their colleagues can work together from anywhere.
We design, develop and support audio-visual and collaborative technology solutions that create real business value and deliver exceptional user experiences every time.
ROLE SUMMARY
As part of Kinly’s Global Service team, the VC Bridge & Virtual Event Operator plays a key role in delivering remote technical support for both video conferencing infrastructure and virtual event operations across our client’s unified communications environment in APAC.
You will be the first point of contact for launching, monitoring, and troubleshooting scheduled and ad-hoc video meetings, webinars, and hybrid events using platforms such as Microsoft Teams, Zoom, and internal VC systems. This role also involves coordinating with global teams, handling technical incidents, and ensuring smooth service delivery across time zones in a 24/5 environment.
The ideal candidate is highly organized, tech-savvy, and service-oriented, with experience managing virtual meeting platforms or VC systems, and a passion for delivering high-quality user experiences.
Job Description:
Launch, monitor, and troubleshoot scheduled and ad-hoc video calls and virtual events (via Teams, Zoom, Webex, etc.)
Recording / video editing / Adobe Premiere skills / MacBook skills
Ensuring our service quality for virtual events
Troubleshooting and problem analysis
Reporting hardware and software issues using our ticket system
Sharing in a global network with other teams
Creating knowledge articles for our knowledge base
Creating documentation to document and standardize our processes
Training new team members
Skills and qualifications:
Experience in setting up and running virtual events (webinars and meetings) using Microsoft Teams and Zoom, even for larger audiences
Experience with management software such as Microsoft Teams Rooms and/or Cisco Unified Communication Manager
Ability to quickly identify and analyze problems
Experience in communicating with international teams as well as show calling
Ability to work independently
Capable of working well under time pressure
Excellent verbal and written communication skills
Good organizational skills and the ability to prioritize workflows from several simultaneous tasks
Ability to quickly adapt to a changing environment
Experience in daily use of MS Office 365
Experience with MS-Excel and Word
Excellent German and English, spoken and written
Why Kinly?
Experienced: When you join our family, you will be part of a multi-award-winning team of the most innovative professionals in the industry.
Proven: The world’s leading global companies trust us to deliver secure and reliable meeting experiences. Join us on our journey.
Independent: We work with the world’s best AV providers to give our customers unrivalled access to the latest technology tailored to their needs.
Global: You will work with the world’s leading brands and support them on high-profile international projects.
Equal Opportunities:
Kinly is committed to equal opportunities in employment. All qualified applicants will be considered without regard to gender, age, gender identity, pregnancy, skin color, race, national origin, sexual orientation, disability, religion or any other protected characteristic.
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