1st Line Support Desk Engineer – Audio Visual

Role: 1st Line Support Desk Engineer – Audio Visual

Location: Breda (hybrid, with a mix of office and working from home)

Salary: €2,700 – €3,827 (depending on experience) plus benefits

Kinly is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organizations. For more than 25 years, we've designed, developed, integrated, and supported complex audio-visual solutions, and businesses rely on us to consistently deliver secure and flexible meeting experiences.

As a Support Desk Engineer (1st line) you are part of our international support desk team. You are responsible for providing (technical) support to Kinly customers on the installed audiovisual or video conferencing solutions or the services provided.

In addition, you will be responsible for answering and solving all first-line questions about AV and IT issues. This makes you the 1st line of reporting and contact for our Kinly customers.

The role will allow you to work with diverse teams and clients, gaining valuable international experience, while staying in constant contact with cutting-edge solutions and staying ahead of industry trends.

As a Support Desk Engineer, you are decisive for our commercial success and the satisfaction of our (international) customers. You will have to deal with a variety of projects and challenges at new and existing customers - these include governments, large corporate and educational organizations. In addition, you will be part of a skilled, international and enthusiastic team of innovative and passionate professionals.

Key responsibilities:

·       Answering questions via email, telephone and video

·       Registering and classifying all incidents, changes, problems and questions and determining priorities

·       Monitoring the operational SLA agreements and act accordingly

·       Coordinating incidents with a high priority/impact and taking care of communication with the customer about them

·       As a specialist, you will be solving incidents by consulting the correct procedures, instructions for use and/or documentation

The complex problems for which you cannot find a solution yourself are presented to 2nd line support. Even after that, you monitor the progress and handling of transferred problems and malfunctions.

Skills and experience:

·       MBO working and thinking level, supplemented with proven relevant work experience as a Service Desk employee within the AV industry and/or computer technology

·       Knowledge of audio and video technology and also ICT solutions

·       Knowledge of networks, switches and routers

·       ITIL foundation certified

·       Excellent speaking and writing skills in Dutch and English

What Kinly offers you:

·       A competitive salary;

·       8% holiday pay;

·       A full-time job that you can fulfill from the Breda office and also partly from home;

·       27 vacation days per year on a full-time basis + the day after Ascension Day off;

·       Good pension scheme;

·       Travel allowance of €0.23 per kilometre for commuting or an NS business card;

·       A mobile phone and laptop;

·       Flexible working hours between 8 a.m. and 6 p.m.;

·       Organized free lunch at the office and fresh fruit that you can grab at any time of the day;

·       A working environment where employees are central and fun is paramount;

·       Friday afternoon drinks, team outings, and an event team that organizes a big party for colleagues at least 2x a year;

·       Attention to vitality, including 2 weekly boot camp, padel tournaments, canal run, lunch walks;

·       1 working day per year to volunteer for a cause of your choice

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.