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AV Onsite Technician

  • On-site
    • Singapore, Central Singapore, Singapore
  • MOS - Managed Onsite

Job description

Role: AV Onsite Technician

Contract Type: Full-time, Permanent

Location: Singapore

Salary: Competitive and negotiable dependent on experience, plus company benefits

 

Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

We now have an exciting opportunity for a proven AV Technician to join one of our global client sites, to be responsible for in-room and remote resolution support, ensuring the smooth delivery of our Managed Videoconferencing Service.

The position will need to be engaged with all key customers, act as a liaison between customer and entire Yorktel service delivery team.

You will be responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long-term improvement plans across the customers’ on-site support team.

 

Key responsibilities:

  • Complete tiers 1-3 troubleshooting of any non-functional AV equipment

  • Assist in the set-up and support of high level multi room events

  • Conduct break fix accordingly, while assisting in preventative maintenance checks

  • Directly own responsibility for endpoint success in the designated region to include software updates, firmware upgrades, onboarding, testing, and end user training

  • Communicate with end users to assist with diagnosing and resolving issues

  • Provide basic training of equipment to client personnel

  • Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets

  • Update and recommend processes and procedure changes to better assist customers and resolve issues

 

Skills and experience:

The position requires a high level of interpersonal and professional skills and a solid knowledge of Audio/Visual and Video Conference technologies, infrastructure, and bridge operations to effectively serve end users.

Key skills/experience:

  • Proven experience working in a similar AV On-site support role in a corporate environment

  • Ability to troubleshoot AV Conferencing systems

  • Working experience with major videoconferencing equipment such as: Teams, WebEx, Zoom etc

  • Good technical knowledge of MCU and control systems from Cisco, Poly, Crestron

 

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

 

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements

 

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.

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