AV Technician - Level 3

Role: AV On-site Managed Service Level 3 Technician

Located: Overland Park, Kansas, US

Salary: $80,000 - $95,000 pro rata, depending on level of experience, plus company benefits

Contract Type: Contract until September 2026, with the possibility of extension

Hours: Monday – Friday 8am – 5pm

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. 

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

We now have an opportunity for an experienced AV Technician to join us, working on-site at a well-known global brand, to be responsible for the full technical support of video conference & audiovisual environment at the designated location.

Key responsibilities:

• Operation of portable audio-visual equipment including LCD projectors, audio recorders, video record, P/A systems, microphones, audio mixers and amplifiers

• Operation of VC infrastructure devices

• Operation of VC systems that connect through integrated room system controls (i.e. Crestron) or standalone control systems.

• Coordinating the installation and troubleshooting of ISDN and IP lines

• Maintain database for client VC system

• Maintenance, organization and tracking of inventory of portable audio-visual equipment for use in both on and offsite events

• Maintaining usage statistics, issue and repair logs, or other videoconference & audiovisual

• collection/reporting systems

• Creating and modifying user documentation

• Assisting clients over telephone, video and/or client site troubleshooting of audio visual and video conference equipment

• Provide training and client technical support to users in the operations of video conferencing & audio-visual systems

• Coordination of replacement products with manufactures, internal logistics team and client representative

Skills and experience:

• Proven experience in video conferencing & audio-visual support

• Familiarity with auditorium systems, including recording and playback equipment, camera and controls, routing equipment, audio mixing equipment, and video switchers.

• Ability to mix audio to multiple sources as required

• Understanding and operation of video and audio routers

• Installation and troubleshooting skills, including the ability to mount and un-mount components in an equipment rack, and connect and disconnect components

• Familiarity with PC and LAN operations and terminology

• Can establish and maintain working relationships and communicates effectively

• Is adaptable to physical redeployment for backup purposes

• Excellent problem solving and troubleshooting skills

• Ability to work effectively under pressure and often independently 

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Equal Opportunities:

Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.