Video Conferencing Bridge Operator

Role: Video Conferencing Bridge Operator

Location: Krakow, Poland

Salary: Competitive and negotiable salary depending on experience, plus large company benefits

Hours: 8 hours a day, with shift timings between: 7:00 a.m. to 7:00 p.m

Shift Details: 07:00 AM - 03:00 PM / 08:30 AM - 04:30 PM / 11:00 AM - 07:00 PM

Kinly is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organizations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions. Global businesses rely on us to deliver consistently secure and flexible meeting experiences, and you'll be an integral part of their experience.

Joining our team offers a unique opportunity to thrive in an environment that values growth, creativity, and collaboration. We invest in our team members’ professional growth; value diverse perspectives and foster a culture where everyone’s voice is heard. You’ll be part of a supportive network that encourages you to share ideas and grow together. Every contribution you make has the potential to create change.

Now, as we continue to grow our relationship with a well-known global client, we have an opportunity for a new colleague to join our collaborative Krakow team, to be the initial point of contact for both internal (Kinly) and the global client’s staff/leadership, taking responsibility for responding to phone calls and e-mails, launching and troubleshooting multiple video meetings, opening and escalating tickets for customer issues, and keeping the client and global teams updated because of the 24/5 environment.

You will work closely with other members of the team, especially with the current Global Service team and the AVNOC so that you are well versed in learning the technical acumen and standard methods of operation within the organisation.

Key responsibilities:

Video/Audio Conferencing

• Schedule and launch calls booked and ad-hoc meetings within the Video conferencing (VC) environment

• Carry out test calls when applicable for all VC bookings 

• Carry out remote VC training and tests with new and existing sites as and when applicable

• Provide remote assistance via VC infrastructure if end points are having problems connecting and provide alternative options for connection if necessary

VC Maintenance and Service

• Liaise internally with the Global Services team on cases and perform any troubleshooting when required

• Capture & maintain a log of VC faults & details for monitoring and reporting purposes

• Carry out health checks for all VC service faults with contacts to see if fault can be rectified

• Maintain consistent contact with end user and keep appraised of progress of fault

Administrative Tasks

• Perform as a dedicated Operator on all VC enquiries from all dedicated client sites globally

• Handle enquiries internally & externally relating to how the systems work, technical specifications via telephone & email

• Arrange for moves and reconnection of VC systems as and when needed

• Manage distribution emails and groups and to proactively regulate them

• Proactively answer and respond to incoming calls and emails where applicable

• Investigate network issues by capturing network files and logs and liaise with the technical teams for further instruction

• Assist with the maintenance of the global VC environment.

Skills and experience:

• Good working knowledge of professional AV, VC and unified communication systems

• Ability to work both independently, but also as part of a wider team

• Strong communication skills

• Capability of successfully managing multiple tasks / projects

• Strong attention to detail

• Excellent problem solving and troubleshooting skills

If you are invited to an interview and require reasonable accommodations for the interview, please let the Talent Acquisition team know at the time of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to leading organizations. Our solutions foster maximum collaboration, engagement, and productivity to enable a world where people can work together from anywhere. Our people are united by a passion to help teams achieve their workplace communication and collaboration goals, regardless of complexity, location, or project scope. We design, develop, and support audio-visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family, you will be part of a multi-award-winning team of the most innovative professionals in the industry.

We're reliable: The world's leading global companies trust us to deliver secure and reliable meeting experiences. Join us on our journey.

We are independent: We work with the world's best AV providers to provide our customers with unparalleled access to the latest technologies tailored to their exact needs.

We are global: You will work with the world's leading brands and support them on large-scale, international projects.

Equal Opportunities:

At Kinly, we are united by a commitment to providing a work environment that is as inclusive, responsible, and welcoming as possible for all of our teams and potential employees. We provide equal employment opportunities where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, color, race, nationality, sexual orientation, disability, religion, or other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We look forward to your application and hope to see you at Kinly soon.