Customer Service Coördinator

Role: Customer Service Coördinator

Location: Breda, North Brabant (hybrid allowing for a mix of home/office working)

Salary: €2.700 – €3.800 (depending on experience), plus company benefits

Kinly is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organizations. For over 25 years, we've been designing, developing, integrating, and supporting complex audio-visual solutions, and businesses rely on us to consistently deliver secure and flexible meeting experiences.

The position of Customer Service Coordinator at Kinly offers a challenging opportunity to be part of a global leader in AV/IT integration, work with cutting-edge technology, collaborate with talented teams, make a meaningful impact, and grow both personally and professionally.

The role will allow you to work with diverse teams and clients, gaining valuable international experience, while staying in constant contact with cutting-edge solutions and staying at the forefront of industry trends.

In this role, you will work closely with the technical staff at the Support Desk, customers, suppliers, service (contract) managers, sales teams and other stakeholders to streamline processes, optimize performance and drive continuous success within our service and support department.

Key Responsibilities:

• Playing a critical role in the efficiency and effectiveness of our service operations
• Optimising our case management system through quality control and daily updates
• Checking and safeguarding agreements in our customer agreements
• Compiling and monitoring quotations, invoices and reports for the customer
• Responsible as a point of contact with the customer, suppliers, the support desk and other teams within the organization
• Communicate with customers on a regular basis; both by phone and via the portal
• Timely escalation of technical and/or complex cases to colleague or team lead

What you will bring?

• Good command of the Dutch and English language, both verbally and in writing
• You are organized and have strong administrative skills
• You can easily work with people at all levels and have a confident communication style
• Interested in developing a successful career within our service organization

Wat biedt Kinly jou:

• A competitive salary;
• 8% holiday pay;
• A full-time job that you can partly fulfill from home and from the office (Breda);
• 27 vacation days per year on a full-time basis + the day after Ascension Day off;
• Good pension scheme;
• Travel allowance of €0.23 per kilometre for commuting or an NS business card.
• A mobile phone and laptop;
• Flexible working hours;
• Organized free lunch at the office and fresh fruit that you can grab at any time of the day;
• A working environment where employees are central and fun is paramount;
• Cozy Friday afternoon drinks, team outings, and an event team that organizes a big party for colleagues at least 2x a year;
• Attention to vitality, including 2 weekly boot camps, padel tournaments, single run, lunch walks;
• 1 working day per year to volunteer for a self-chosen cause

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to leading organizations. Our solutions foster maximum collaboration, engagement, and productivity to enable a world where people can work together from anywhere. Our people are united by a passion to help teams achieve their workplace communication and collaboration goals, regardless of complexity, location, or project scope. We design, develop, and support audio-visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family, you will be part of a multi-award-winning team of the most innovative professionals in the industry.

We're reliable: The world's leading global companies trust us to deliver secure and reliable meeting experiences. Join us on our journey.

We are independent: We work with the world's best AV providers to provide our customers with unparalleled access to the latest technologies tailored to their exact needs.

We are global: You will work with the world's leading brands and support them on large-scale, international projects.

Equal Opportunities:

At Kinly, we are united by a commitment to providing a work environment that is as inclusive, responsible, and welcoming as possible for all of our teams and potential employees. We provide equal employment opportunities where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, color, race, nationality, sexual orientation, disability, religion, or other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We look forward to your application and hope to see you at Kinly soon.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.