Head of Operations - Americas (Audio Visual)

Role: Head of Operations - Americas

Location: New Jersey (Cedar Knolls) - Kinly operate a hybrid working policy allowing for a mix of office and home working

Salary: $160,000 - $180,000 (Dependent on experience), plus excellent company benefits

Contract Type: Full-time/Permanent

Kinly is a leading integrator of audio-visual and unified communications solutions, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

As we further develop our capability, we have a new opportunity for an experienced AV Operations Lead to join our highly collaborative and talented operations function, to take responsibility for ensuring that our portfolio of projects is delivered in the most efficient manner, whilst exceeding customer expectations.

You will manage and nurture talent within the project service delivery team and act as a last point of escalation. You will also develop strong stakeholder relationships and work with an ethos of continuous improvement with respect to defined processes within the department.

Key responsibilities:

• Overall responsibility for the Project Management Office, Logistics and Field Services teams in the Americas region

• Day-to-day management of the teams, including training, governance, workload allocation, issue resolution

• Accountable for ensuring projects meet the high standards set by Kinly, best practice and regional regulations, whether delivered through internal or partner led resources

• Ownership for the delivered gross margin on professional services within projects

• Management of workload across the teams, ensuring full utilization of team members

• Work with global operational management teams to continuously improve and introduce process to ensure efficient, high quality delivery of projects

• Support on new business opportunities where operational management representation is required

• Engage with partners, suppliers and manufacturers to support business activities

• Support the PMO team, the adherence to contract terms and review progress on live projects to ensure they are being delivered on budget and within required timescales

• Utilize project management experience to continuously develop & lead the PMO team

• Produce monthly and ad hoc reporting inc financials

• Responsible for ensuring high quality rack build, provisioning and staging processes and standards are set and adhered to through internal and partner resources

• Ensuring best practice installation, commissioning and programming processes and standards are set

• Engage with global partner management team, supporting identification, onboarding, monitoring and management of service partners

• Manage logistics and distribution partners, ensuring quality of service and continuous process improvement

Skills and experience:

• Good knowledge of AV industry and proven experience in leading operational teams

• Proven background in a leadership role, operating within Audio Visual sector

• Ability to understand, control and manage Projects P&L

• Strong stakeholder management, with excellent capability to make decision

• Innovative, but with strong grasp of practice of process and document control

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

https://www.vercida.com/us/employers/kinly

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.