IT Services & Project Delivery Support

Role: IT Services & Project Delivery Support

Contract Type: Permanent

Salary: £60,000 - £70,000 (depending on experience), plus company benefits

Location: Sunbury-on-Thames (Kinly operate a hybrid working arrangement, with 3 days on-site; 2 days work from home)

Hours: Monday – Friday (37.5 hours)

Kinly is one of the world’s most recognisable companies within the Audio Visual and Unified Communications technology space, working with numerous high-profile global-class organisations, helping them drive maximum collaboration, engagement and productivity to enable their colleagues to work together, from everywhere.

We design, engineer install, and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Currently we have an exciting and newly created position for a proactive and structured IT Services & Project Delivery Support professional to strengthen our IT operations and lead the delivery of key IT projects across Infrastructure, Applications, Cybersecurity, and Service Management.

This role plays a critical part in improving the performance of existing IT processes, ensuring the effective execution of IT projects, and embedding service and security best practices into daily operations.

This role collaborates closely with the Service Desk and other operational teams to enhance, streamline, and continuously improve IT service processes and support the successful delivery of related projects.

The successful candidate will focus on enhancing how existing ITIL-based practices are applied across IT services, while leading projects that deliver measurable improvements in performance, compliance, and service quality.

Key responsibilities:

Project Management & Delivery

• Lead and manage IT projects from initiation through to delivery across IT Services, including Infrastructure, Applications, and Cybersecurity

• Define and own project scopes, timelines, deliverables, resource plans, and success metrics

• Monitor and manage project risks, milestones, dependencies, and budgets

• Coordinate with service teams to ensure operational readiness and seamless handover from project to ongoing support

• Track and report on project progress and performance against defined KPIs

• Ensure effective stakeholder engagement and communication with project sponsors and IT leadership throughout the project lifecycle

• Demonstrated expertise in Agile and hybrid project delivery

IT Services & Process Improvement

• Collaborate with cross-functional IT teams to support and enhance existing ITIL-based processes, including incident, change, problem, license and contract management

• Drive process adherence and promote consistency across operational teams

• Identify and support process improvements that enhance efficiency, service quality, or compliance

Security Process Support

• Integrate security best practices into project and service delivery

• Collaborate with cybersecurity and infrastructure teams to ensure alignment with internal security standards and incident response protocols

• Support security process coordination, including incident tracking, remediation actions, and audit support

Service Reporting & Analysis

• Develop and maintain performance dashboards, KPIs, and SLA reports across IT Services

• Provide regular reporting and insights to support IT Services leadership in decision-making

Communication & Knowledge Management

• Manage and continuously improve the IT SharePoint site as the central hub for IT documentation and internal communication

• Ensure accurate, up-to-date IT documentation and process guides are available and accessible

• Coordinate internal communications including service updates, maintenance notifications, and project announcements

Stakeholder & Business Engagement

• Engage with business stakeholders and end users to gather requirements, validate project outcomes, and ensure service alignment with business needs.

Skills and experience: 

• ITIL v4 Foundation certification (Intermediate or Managing Professional preferred)

• Experience improving or coordinating service processes in partnership with Service Desk

• Proven experience in IT project management, with end-to-end ownership of technical project delivery

• Familiarity with project frameworks (Agile/Scrum, PRINCE2, PMBOK)

• Proven experience designing and running ITIL-based processes

• Process-oriented and structured; capable of documenting and standardizing workflows

• Strong communication skills with the ability to bridge technical and non-technical audiences

• Analytical mindset with experience creating dashboards and process metrics

• Self-starter with the ability to work independently while coordinating with diverse IT teams

• Experience with SharePoint or other internal content management systems

• Experience using ServiceNow

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.