Lead Project Subject Matter Expert - Audio Visual Service Engineer

Role: Lead Project Subject Matter Expert - Audio Visual Service Engineer

Location: Hong Kong (Kinly operate a hybrid working policy allowing for a mix of office and home working)

Salary: Negotiable (Dependent on experience), plus company benefits

Hours: Monday - Friday; 40 hours a week; a shift-based system between 8am-8pm HKT as per business requirements

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We now have a brand new opportunity for a Lead Project Audio Visual Subject Matter Expert / Lead Service Engineer to support the remote commissioning of systems and lead the Project SME team in APAC, serving as the primary technical support contact throughout project delivery.

This role combines hands-on support with leadership, ensuring efficient task management and fostering strong partnerships with Project Managers and clients' technical teams.

Key responsibilities:

• Guide a team of Project SMEs in APAC, supporting technical tasks assigned by Project Managers.

• Mentor and train team members, promoting skills growth and technical knowledge through regular training sessions.

• Lead team meetings and knowledge-sharing sessions, aligning the team with best practices, global standards, and processes.

• Organize work shifts to support projects globally, balancing workload effectively.

• Act as the primary commissioning contact, ensuring systems are installed according to strict guidelines and within specified timeframes.

• Accurately capture and enter asset information into the online platform provided internally or by the client.

• Configure systems including QCS, APC, Crestron, and network devices.

• Upload programs for Crestron, QSC, and AV devices.

• Provide in-depth remote troubleshooting and advanced fault finding.

• Support Project Managers in delivering projects within the project timeline.

• Communicate with local and global teams to ensure smooth project delivery.

• Liaise with suppliers and manufacturers to gain technical knowledge for successful project delivery.

• Regularly meet with the global team to share knowledge and plan resources. 

Skills and experience: 

• Proven ability to manage and mentor technical teams, focusing on performance improvement.

• Ability to clearly explain technical details to team members, clients, and stakeholders.

• Demonstrate a solid understanding of Modern Workspace Technologies, with an emphasis on Microsoft Teams Rooms and Cisco Webex.

• Possess sufficient knowledge of CMD and PowerShell.

• Networking knowledge to fault find audio and video conference networks. e.g. Dante audio and Multicast video streams

• Excellent technical knowledge of AV & VC equipment from major brands.

• Understanding of Network Concepts & Protocols.

• Knowledge of Microsoft Office 365, Microsoft Teams & Teams Rooms, and Microsoft Pro Portal.

• Excellent problem-solving and troubleshooting skills in IP technologies and support or service desk environments.

• Up-to-date understanding of the AV marketplace, including products and trends.

• Ability to read and work with schematic drawings.

• Proficiency in written and spoken English.

• Strong interpersonal and communication skills.

• Excellent organizational skills and the ability to manage multiple projects.

• Detail-oriented with the ability to work as part of a global team and independently.

• Ability to multitask, work proactively, and enhance quality continuously.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.