Level 2 Audio Visual Technician

ROLE: Level 2 Audio Visual Technician

CONTRACT TYPE: Full-time

LOCATION: Hong Kong

START DATE: August 2024

Role Summary

The L2 Engineers’ prime function is to provide AV technical and event support across all meeting rooms across our client’s campus.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

Duties and Responsibilities

All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The L2 Engineer is expected to deliver a high level of customer service and provide proactive and reactive support efficiently.

The AV Maintenance Engineer’s responsibilities include, but are not limited to:

• Perform L3 incident management
• Production of and delivery of weekly and monthly reports including faults, fixes and trends
• Escalate, raise and update incidents to the client and or Project Manager
• Demonstrate Self Service AV and VC Capabilities to end users wherever possible
• Carry out proactive health checks in accordance with SOP
• Service continuity support including preparation for an restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
• Assist with software upgrades.
• Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.
• Ensure all multi-media / presentation rooms are maintained in good working order.
• Presentation / multi-media meeting room/event support, including duration support.
• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
• Quick response to emergency / ad-hoc requests.
• Assist, where possible, with IT related enquiries during supports. Escalate issues if required.
• Advise clients on best practice.
• Provide regular feedback on communication issues and service improvements.
• Assist with training of new starters and freelancer
• Build and maintain client relationships
• Be flexible and assist the team in all areas of the department.
• Manual handling tasks will be required when necessary, for moving equipment

Events / Broadcasts

• Assist with project management of live broadcasts across the client’s sites.
• Attend / co-ordinate event production meetings.
• Deliver high profile auditorium-based IPOs and results presentations.
• Work with specialised production and facilities companies in the provision of events and broadcasts.
• Provision of on-demand web casts that are posted on the client’s Intranet.

Video / Audio Conferencing

• Video / audio conference setup and support. Best efforts should be made to ensure all sites are connected on time and receiving / transmitting good audio / video.
• Assist with support for video / audio conferencing problems. Investigate faults and recommend further actions to rectify.
• Global Co-ordination
• Assist PM with projects
• Flexible travel within UK and EMEA
• Maintaining a good working relationship with global AV counterparts.
• Hold and attend regular meetings with global AV teams to discuss service and operations issues.

Skills Profile

• Project management experience – managing projects – UK, EMEA, International
• An excellent working knowledge of Creston, Cisco and Extron kit
• Commissioning and installation experience within corporate environments
• A good technical understanding of video conference standards and protocols
• A working knowledge of networks
• Industry experience in fields relating to AV and VC activity
• Experience of client facing responsibilities in a corporate environment
• CTS
• High level of customer service

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.