Senior Audio Visual Events Technician / Engineer

Role: Senior Audio Visual Events Technician / Engineer

Location: Hong Kong

Salary: Negotiable (Dependent on experience), plus company benefits

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

As we continue to expand across the APAC region, with more prestigious clients, we have a new opportunity for a proven AV Technician / Engineer to join our highly talented team in Hong Kong.

Working on-site at a global customer, the successful individual will join a highly collaborative team, being responsible for providing AV technical support for all meeting rooms / studios across our client’s campus.

The position involves a high degree of exposure, working with executive management and managing directors to provide the relevant services.

Key responsibilities:

• Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural

• Direct management of Events Technicians and working with Service Delivery Manager (SDM) to ensure all events are resourced effectively

• Promoting and delivering team collaboration whilst maintaining team morale

• Fault Reporting Management – ensuring all faults are reported and escalated

• Attending all pre-event planning meetings and taking ownership for event resource scheduling, crewing, technical briefing, live event management and post-event debriefing

• Attending regular client meetings and maintaining close contact with AV Operations Manager

• Identifying areas of potential technological/operational improvements

• Project managing of live broadcast across the client sites

• Providing AV and VC set-up and technical support across all meeting rooms and VC equipped rooms

• Advanced fault finding and troubleshooting

• Performing L1/L2 incident management

• Supporting Project Managers in the successful delivery of projects

• Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities

• Assisting with software upgrades and supporting multi-media broadcasting

Skills and experience:

• Proven background working in a technical audio visual support function

• Strong troubleshooting and fault-finding skills

• Experience in managing various systems such as Crestron, Extron, AMX, Cisco, Zoom, VMR, etc.

• Strong AV / VC experience

• Excellent communication skills, with the ability to liaise with people at all levels and confident in developing client relationships

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.