1st Line Support Engineer

Role: 1st Line Support Engineer

Contract Type: Full-time, Permanent

Location: Breda (Kinly operate a hybrid working policy allowing for a mix of office/home working)

Salary: € 3.069 – €4.360 per month dependent on experience, plus company benefits

Interview Process: 2 stage (Virtual and Face-to-face)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

As our business and client base continues to develop further, we now have a new opportunity for a first line IT Support Engineer, to be part of our Global IT Service Desk, providing frontline support to colleagues across our international teams.

You’ll be the first point of contact for technical issues, helping with hardware, software, networks, and cloud services to keep everyone working productively, whether they’re remote or in the office.

The role is based in our Breda office, with occasional travel to Amsterdam to provide local support.

Alongside day-to-day troubleshooting, you’ll also contribute by sharing knowledge, improving processes, and acting as the local face of IT. Flexibility is important, as the role may involve occasional on-call duties, out-of-hours work, and some international travel.

Key responsibilities:

• Troubleshooting, resolving, and monitoring incidents and requests within agreed SLAs

• Managing hardware and software assets throughout their lifecycle

• Installing, configuring, and delivering end-user equipment (laptops, mobiles, headsets)

• Performing account management, compliance monitoring, endpoint protection, and unified communications tasks

• Supporting license management and software deployment

• Collaborating with global IT teams and escalating issues when appropriate

• Identifying and reporting recurring or structural problems

• Contributing to sprint tasks aimed at continuous IT service improvements

Skills and experience:

• Proven experience as an IT Service Desk/Support Technician in a complex IT environment

• Advanced knowledge of Microsoft products, O365, Azure AD/Entra ID, Intune (MS900, AZ900, MD100, MD101)

• Intermediate knowledge of Cisco security (AMP, MDR) and Cisco/Meraki networking

• Skilled with Microsoft Remote Desktop, printers, and meeting room AV equipment

• Familiarity with ServiceNow platform

• Experience with problem management and major incident processes

• Knowledge of ITIL practices and basic virtualization (VMware/Hyper-V)

• Coaching and mentoring of junior staff

• Fluent in English (must); Dutch preferred

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

What Kinly offers you:

• A competitive salary;

• 8% holiday pay;

• A full-time job that you can fulfill partly from home and from the office (Breda);

• 27 vacation days per year on a full-time basis + the day after Ascension Day off;

• Good pension scheme;

• Travel allowance of €0.23 per kilometre for commuting or an NS business card;

• A mobile phone and laptop;

• Flexible working hours;

• Organized free lunch at the office and fresh fruit that you can grab at any time of the day;

• A working environment where employees are central and fun is paramount;

• Cozy Friday afternoon drinks, team outings, and an event team that organizes a big party for colleagues at least 2x a year;

• Attention to vitality, including 2 weekly boot camp, padel tournaments, canal run, lunch walks;

• 1 working day per year to volunteer for a cause of your choice

• Collective health insurance with CZ with a discount for the whole family and an annual health check

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.