AV Break fix Technician / Engineer

Role: AV Break Fix Technician/Engineer - Onsite

Contract Type: Permanent

Salary: $80,000 - $90,000 (depending on experience), plus Company Benefits

Location: New York, US on client site

Hours: Monday – Friday 10.00 am – 6.30 pm

Interview Process: Initial Teams interview; 2nd stage on-site

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We have a portfolio of blue-chip clients and the current opportunity we have available is working on one of our most prestigious customers, supporting the Lead Break Fix Technician and the wider AV Support Team, identifying and resolving technical faults across a wide array of videoconferencing and other audio-visual equipment.

You will also be responsible for configuring devices, assisting in office relocations for high-level clients, providing remote support to users at other office locations, and completing various tasks as assigned by the Lead Break Fix Technician or management.

This exciting and diverse role will involve supporting senior stakeholders and so you will need to be able to carry yourself well and provide a high-class service both personally and technically.

Key responsibilities:

·       Respond to AV technical issues directly through email, phone, ticketed problem, or via management request

·       Investigate the issue/failure to determine if there is a legitimate failure of equipment and/or system problem

·       Diagnose and isolate problems using signal flow knowledge, and basic troubleshooting techniques

·       Replace components, wires, and non-functioning parts as needed

·       Tests room AV functions

·       Raise tickets with manufacturers for both warranty and non-warranty repairs

·       Maintain AV Lab and storeroom inventory of spare components

·       Respond to requests from Operations and Events technicians for support during large events and custom configurations

·       Maintain documentation on Inventory, problem ticket resolutions, Room Information, and PM performance checks

Skills and experience: 

·       Knowledge of AV systems and behavior of AV signals

·       Knowledge of Cisco videoconferencing systems

·       Knowledge of Microsoft Teams / Microsoft Teams Rooms and Surface Hubs preferred

·       Signal flow in video, audio, and control wiring

·       Operation and troubleshooting of AV control systems (e.g., Crestron)

·       Loading of compiled code in control processors and touchpanels

·       Troubleshooting and diagnostic skills with AV gear

·       Ability to read as-built drawings and apply the understanding to diagnose reported problems

·       Ability to recognize and describe audio and/or video signal degradation

·       Good communication skills with vendors, co-workers, and managers

·       Knowledge preferred (not required) of VC codec, Audio DSP, and other configurations within system software

·       Ability to improvise workarounds for AV setups to meet the requirements

·       Some installation skills preferred but not required

·       Training in Crestron installation and/or programming preferred but not essential

·       CTS, CTS-D, or CTS-I designation highly desirable but not essential

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. 

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.