AV Break Fix Engineer

Role: AV Break Fix Engineer - Onsite

Contract Type: Permanent

Salary: $80,000 - $90,000 (depending on experience), plus benefits including: health, life, vision/dental insurance; disability, vacation, sickness, 401K, commuter benefits & employee assistance program

Location: New York, US on client site

Hours: Monday – Friday 10.00 am – 6.30 pm

Interview Process: Initial Teams interview; 2nd stage on-site

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We have a portfolio of blue-chip clients and the current opportunity we have is working on one of our most prestigious customers, and being responsible for diagnosing, troubleshooting and repairing audiovisual (AV) systems to ensure optimal functionality in all meeting rooms and event spaces. 

This role involves responding to service tickets, conducting preventative maintenance and providing support to level 1 event technicians, clients and other onsite teams at multiple locations.  

The Break-Fix Technician’s function is to provide AV and VC technical support across all meeting rooms and event spaces on the client’s site, and to identify and resolve technical faults across a wide array of videoconferencing and other audio visual equipment, including Cisco and Microsoft Teams rooms, whilst configuring devices, assisting in office relocations and providing remote support to users at other office locations

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services.

Key responsibilities:

• Break- fix and troubleshooting

• Diagnosing and resolving AV System failures; including video conferencing, projection, display and audio and control system issues

• Conducting root cause analysis and implementing effective solutions for recurring AV issues

• Performing on-site and remote troubleshooting to minimize operation disruptions

• Maintaining documentation on Inventory, problem ticket resolutions, Conference Room Information, and QC and PM performance checks

• Conducting routine maintenance, firmware updates and system health checks to ensure all AV equipment is functioning optimally.

• Replacing faulty components, including cables, connectors, microphones, projectors and control panels

• Providing technical support for onsite teams (e.g. AV Techs/Event Techs, CRES, Clients,  etc.)

• Collaborating with other departments (Networks, Cabling, etc.) to facilitate issue resolution

• Assisting with installation and commission of AV systems, including displays, audio systems and control interfaces

• Assisting and maintaining configuration of AV control systems (e.g. Crestron, Extron, Tri caster) and video conferencing platforms (e.g. Zoom, Microsoft Teams, Cisco Webex)

Skills and experience: 

• Strong understanding of AV hardware, signal flow and control system wiring

• Knowledge of Cisco videoconferencing systems

• Knowledge of Microsoft Teams / Microsoft Teams Rooms and Surface Hub video conferencing systems

• Operation and troubleshooting of AV control systems (e.g., Crestron, Q-sys)

• Loading of compiled code in control processors and touch panels

• Troubleshooting and diagnostic skills with AV gear

• Basic knowledge of networked AV solutions, IP-based control systems and cloud-based AV platforms

• Ability to read as-built drawings and apply the understanding to diagnose reported problems

• Good communication skills with vendors, co-workers, and managers

• Knowledge preferred (not required) of VC codec, Audio DSP, and other configurations within system software

• Some installation skills preferred but not required

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. 

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.