AV Field Service Engineer

Role: Field Service Engineer

Location / Geographical coverage: Netherlands – remote/field based

 Salary: Negotiable depending on experience, plus vehicle and benefits

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With comprehensive capabilities, decades of experience, and expanded delivery teams, we empower global businesses to thrive in the hybrid world, and we are committed to driving a new era of inspiration and opportunity for our people, clients, and partners; one seamless experience at a time. 

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

Currently, as we continue to expand our client base and services, we have a new opportunity for a technical-minded individual to join our highly collaborative team; someone who will be excited by developing their knowledge and capability in the Audio Visual industry.

Full AV training will be provided, but what we would be looking for as a minimum is someone from a technical background with experience of troubleshooting, and providing IT customer facing support with strong networking & Microsoft skills.

Key responsibilities:

Working as an AV Field Service Engineer, you will ultimately take accountability for providing reactive support and planned preventative visits for some of our customers across the corporate/private, government & retail industries.

This will provide you with a great diversity of customers to support, therefore providing you great variety every day.

Day-to-day activities: 

• Undertake planned preventative maintenance customer visits, keeping their Audio Visual, Video Conferencing and Digital Signage systems maintained

• Work to detect and prevent potential failures before they occur, rectify any known issues and provide feedback on system status and make recommendations for system operation, future usage and reliability

• Carry out reactive support calls to customer sites, to remedy a fault where it can’t be fixed via remote support

• Communicate identified faults in a clear and detailed manner to our helpdesk colleagues, whilst also clearly explaining faults to the client

Skills & experience:

• Experience in technical fault finding

• Good understanding of IT networking and Microsoft is essential

• Networking knowledge

• Proven experience working in a customer-focused support role

• Enthusiastic about training and developing a career within the AV industry

• Comfortable in a field-based role

• Full driving licence

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

Equal Opportunities:

Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application