Senior AV Event Technician

Role: Senior AV Event Technician

Contract Type: Full-time, Permanent

Location: London, UK

Salary: Negotiable (dependent on experience), plus company benefits

Interview Process: 2 stage (Virtual and Face-to-face)

Hours: Monday – Friday – 40 hours (rotational shifts; 7am – 7pm)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Exciting new opportunity has arisen to have access to brand new event technology on a prestigious site at the new London HQ of a global bank; client amenities include ergonomically designed workspaces with top of the range technology, kitchen facilities with self service hot and cold drinks, onsite gym (membership required) and multiple food and beverage outlets including a food hall, plus invitations to Client and Kinly team social events.

Working as the senior event technician you will lead event and video conferencing operations and technical support across all event spaces, ensuring that audio-visual operations are delivered in line with the event briefs and that technical escalations related to the client’s audio-visual systems are dealt with promptly and appropriately.

The position plays a key role in how the client views the Kinly team and involves a high degree of exposure, at times working with executive management and managing directors to provide the services listed.

This is a technical role requiring efficient diagnosing and troubleshooting skills.

Key Responsibilities

• Deliver a punctual service at scheduled times and in accordance with agreed SLA’s, service bookings and event briefs

• Lead operation of audio-visual hardware in accordance with the brief and respond to ad-hoc client requests promptly and professionally

• Maintain and enhance the audio-visual estate to standards determined by the Management Team through optimisation, enhancement, repairs and routine procedures

• Act as the first escalation contact for all technical support requests for all hardware, software and associated peripherals

• Redirect or escalate support requests as appropriate to a member of the management and third parties

• Pro-actively provide information to the client and Kinly team on the progress of outstanding support calls

• Proactively lead and contribute to the compilation and maintenance of an accurate inventory of hardware and software

Skills and experience:

• Experience with Microsoft Teams and Zoom communication platforms

• Excellent interpersonal and communication skills and ability to explain technical issues to non-technical individuals and teams

• Working experience and knowledge Windows operating system (10 or 11) and O365 applications

• Working experience and knowledge of Yamaha digital audio desks, with a good understanding of networking protocols and troubleshooting

• Experience using a helpdesk ticketing solution (ServiceNow, Remedy, Helix, etc.)

• CTS certified

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.