Location
Pune
Department
Engineering
Vacancy Type
Permanent
About The Role

The SME will play a pivotal role between Project Managers, 3rd party installation teams and Solutions architects in the commissioning of systems and will be the primary technical support contact for clients in the support of the delivered systems. Managing our clients global estate information to maintain maximum reliability, serviceability, and efficiency in all areas of support. The SME will be the client contact specialising in supporting the client AV estate, understanding internal client processes and maintaining strong operational relationships.

ROLE AND RESPONSIBILITIES

SME Service and Support:

  • To provide in depth troubleshooting, often remotely and provide user support for any reported service issues
  • Provide user-training to the end client and support teams in the best practice of system use and support scenarios
  • Advanced fault finding & troubleshooting
  • Codec configurations, provisioning systems on VC infrastructure (i.e. TMS), phonebook creation
  • Code uploading to Crestron devices (panel, processor, x-panel, server)
  • Communication with local and global teams to assist in fault resolution
  • Attend regular meetings to improve the service globally
  • Ability to carry out site surveys if required and spot potential problems (surfaces, flooring, cabling)
  • Ability to read and work to schematic drawings
  • Assisting the projects department
  • System Development and reporting of client feedback
  • Product research (Cisco/Crestron/Extron/Samsung and various others)
  • Ability to build relationships and work closely with vendors
  • Educating local onsite teams when required
  • Communicating with Video Specialists (Manufacturers, client and AVMI)
  • Maintaining strong relationships and good lines of communication with the clients management team
  • Creation of documentation (Troubleshooting guide, user guides)

     

    SME Commissioning:

  • To act as the primary commissioning contact, either remotely or onsite, to ensure that systems are installed to our strict commissioning guidelines and policies and within the specified time-frame
  • Working with design CAD Schematics, ensuring systems are installed and working at optimum levels and to client expectations
  • Attending internal handover meetings to gain visibility of Enterprise client projects and provide input into designs and support considerations
  • Complete Site Acceptance Testing (SAT) at client’s site which includes final adjustment of system prior to handover to client
  • Support Project Manager in the successful delivery of all projects
  • Liaise with suppliers and manufacturers to ensure technical knowledge is gained to successfully deliver projects
  • Ensuring asset information is accurately captured at all stages and entered into the Streamline Online tools
  • Feeding into a continuous improvement process for future system and service development.
About Kinly:

At Kinly we believe working together is the most exciting thing in the world. In the modern workplace, we enable people to share, discuss, and truly work together with videoconferencing, AV- and Smart technologies. For us, it doesn’t stop with technology, we will be there, every step of the way to help People work smarter, in different places and spaces.

Our ambition is to be the Thought Leader and Market Leader in our targeted verticals and markets. We are already No. 1 in our European, UK, Dutch and Norwegian regions, and now a Global Top 3 company in our industry. From 20 offices around the world our 1,200 employees serve more than 2500 Clients ranging from innovative start-ups to Fortune 500 companies and Governments, in over 125 countries.

Kinly believes the key to success lies in the skill and passion of our people; Our values, being Passionate Innovators, Reliable Professionals and “In it Together” are all about how we build a culture to make our Brand Promise come true:

 

Working together.

Everywhere.

 

Employee Benefits:

  • 23 days holiday plus Bank holidays rising with length of service
  • Health Cash plan with opportunity to include dependants
  • Stakeholder’s pension scheme
  • Enhanced Maternity and Paternity scheme
  • Employee Assistance Programme
  • Ride to work scheme
  • We provide you with support and access to a range of internal & external training courses including the opportunity to do an apprenticeship
  • We recognise those important occasions in your life, such as work anniversaries, birthdays, stars of the month and becoming a parent
  • Benefits hub

 

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.